Highly enthusiastic customer service professional with several years client interface experience. Customer focused receptionist and detailed data entry technician. Most recently, worked as a Customer Care Specialist at The Girl Scouts of Greater Atlanta from September 2005 to June 2016.
Customer service expert
Sharp problem solver
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Energetic work attitude
Adaptive team player
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Computed Data Reports
Provided required weekly, monthly and quarterly membership reports to executive staff.
Consistently generated additional revenue through skilled sales techniques.
Greeted customers upon entrance and handled all questions pertaining to the Girl Scout Experience.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Developed easy one-on-one assistance for the registration process mandatory for all troop leaders.
Requested to Assist several other departments
Finance - accounts receivable
Outdoor program - camp orders
The Girl Scouts of Greater AtlantaMableton, GACustomer Care Specialist09/2005 to 06/2016
Developed highly empathetic client relationships and earned reputation for exceeding customer care specialist goals.
Executed and fulfilled all email requests distributed to me by department manager.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
Resolved product issues and shared benefits of new technology.
Managed quality communication, customer support and product representation for each client.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Processed merchandise returns and exchanges.
National Distributing CompanyAtlanta, GACustomer Service Representative & Receptionist09/2003 to 09/2005
Took orders in person and over the phone to implement liquor sales.
Verified that information in the computer system was up-to-date and accurate.
Identified and resolved system and account issues.
Compiled statistical information for special reports.
Welcomed all visitors in person and on phone.
Maintained visitors log.
Announced and directed all guest to appropriate executive.
Executed a professional demeanor at all times.
Maintained a clean welcoming lobby atmosphere for all guests.
Ladies Only Total FitnessDecatur, GAAerobics Instructor01/2003 to Current
Choreographed high level step aerobic class.
Assessed individuals' needs.
Demonstrated use of fitness equipment.
Observed participants in order to correct technique and form.
Monitor progress, safety, and comfort.
Modified exercise routines to meet participants' needs.
Provided fun, encouraging atmosphere.
Role modeled through positive attitude and healthy habits.
Kept up-to-date with fitness trends and music.
Babson-United IncWatertown, MASupervisor of Computer Operations06/1986 to 05/2002
Provided tech support to computer system users.
Answered user questions.
Resolved computer problems.
Provided assistance with computer software, operating systems.
Oversaw daily performance of computer systems.
Observed system functioning.
Detected problems and errors in computer operations.
Ensured the proper setup of hardware.
Correctly installed software.
Performed minor repairs on hardware.
Recorded daily data communications.
Contacted vendors with major computer problems.
Certificate:Word Processing Fundamentals1985Roxbury Community College, Roxbury, MA
Certifications and Professional Licenses
Certificate: Word Processing Fundamentals (U.S.), Roxbury Community College, 1985; Massachusetts
billing, Computer Hardware, hardware, computer operations, contracts, client, Customer Relations, Customer Service, Data Communications, Data Entry, delivery, inventory, Inventory Management, Ma, materials, Materials Management, Microsoft Mail, mail, money, Microsoft Office, office, Operating Systems, copiers, Photocopier, pricing, Printers, progress, repairs, safety, switchboard, Switchboard Operator, take messages, tech support, Technical Support, telephone, phones, phone, Telephone Skills, Word Processing