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customer care specialist resume example with 8+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10 years of performance. Skilled at drafting reports and business correspondence, managing mail and tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Skills
  • Tech-savvy
  • Scheduling
  • Data Confidentiality
  • Administrative support
  • Database administration
  • Office administration
  • Understanding of filing systems
  • Records review
  • Analytical and Critical Thinking
  • Documentation and reporting
  • Advanced MS Office Suite
  • Proofreading
Work History
08/2021 to Current Customer Care Specialist The Southern Company | Aurora, IL,
  • Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Liaised between account holders and various departments.
  • Answered average of 30 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
06/2015 to 09/2021 Leasing Consultant Morguard Reit 4.5Deb | Atlanta, GA,
  • Verified tenant incomes and other information before accepting lease applications.
  • Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Prepared digital files, physical documents and work requests in compliance with company guidelines.
  • Completed transmittal logs and stored in files for specified durations.
  • Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
  • Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
  • Performed background checks on over 75 apartment applicants
06/2018 to 08/2018 Executive Assistant Aura Biosciences Inc. | Cambridge, MA,
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Organized and coordinated conferences and daily meetings.
  • Created project control documentation to support needs of important projects
  • Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions
09/2006 to 09/2008 Yeoman USN | City, STATE,
  • Handled administrative requirements, maintained records and submitted operational reports.
  • Prepared variety of different written communications, reports and documents to ensure smooth operations.
  • Managed filing systems for electronic and hard copy documents to keep organized record.
  • Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
  • Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
  • Cross-trained to cover other personnel staff duties to facilitate office management.
  • Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
  • Prepared digital files, physical documents and work requests in compliance with company guidelines.
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
  • Managed office operations while scheduling appointments for department managers.
  • Developed standard operating procedures for all administrative employees.
  • Maintained personnel database with service member updates and report generation.
  • Maintained computer and physical filing systems.
  • Scheduled appointments and handled calendars for senior leadership.
  • Trained junior office staff in correct procedures and reporting requirements.
  • Prepared detailed documents and reports in adherence administrative processes.
  • Handled personnel scheduling, check-in, check-out and processing.
  • Supervised 5 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Recruited, trained and supervised staff of 150 personnel and managed mentoring program that offered positive command personnel engagement.
  • Mentored office employees on proper administrative procedures and how to use programs such as RADM, keeping operations consistent and efficient for maximum performance.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage
  • Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity
Education
Expected in 05/2015 to to Associate of Arts | Criminal Justice Everest University Online - Tampa, Seffner, FL GPA:

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Resume Overview

School Attended

  • Everest University Online - Tampa

Job Titles Held:

  • Customer Care Specialist
  • Leasing Consultant
  • Executive Assistant
  • Yeoman

Degrees

  • Associate of Arts

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