Customer Care Specialist Resume Example Bassett

CUSTOMER CARE SPECIALIST

Professional Summary

Targeting a Entry-Level Position that will lead to inspiring, motivating and developing a team of strong, versatile performers. Help others, and enhance my potential for success with a premier organization. Resulting in utilizing my professional 5 year skills in the field of Customer Service, and the Healthcare industry.

Core Qualifications

Computer proficient
File/records maintenance
Reports generation and analysis
Financial records and processing
Training and development

Proficiency in excel, word, outlook, and powerpoint

Client-focused
Results-oriented
Quick learner

Experience

Customer Care Specialist 06/2014 to Current Bassett Pineville, NC

Providing excellent customer service, responding to customer service request resulting from deliveries, service or warranty claims.
As a CCS I am responsible for satisfying customers' needs by listening, assessing, responding and facilitating an effective resolution, and following through to completion.
I process and oversee the stores daily business and money transactions.
Essential functions are daily bank deposits, balancing and accounts receivable, collecting payments and customer's order balance in full, process wells Fargo transactions, assist with point of purchase, schedule deliveries, process service orders, and answer inbound and outbound calls along with other related duties or special projects assigned.

Operational Assitant 07/2013 to 01/2014 La-Z-Boy Furniture Pineville, NC

Contribute to the stores sales goals by selling the furniture and accessories offered by La-Z-Boy.
Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products.
Continue education of features and benefits of existing and new product line.
Accurately complete order information, collecting deposits and fees, keeping orderly customer records, researching customer payments and deliveries, Handle customer calls, complaints, and questions with appropriate professionalism, Maintain daily service tickets pertaining to daily sales, and balance daily accounts for closing.
Meet established goals as set by management, Improve self-knowledge, effectiveness, and efficiency through weekly meetings with the Store Manager with the emphasis on total customer satisfaction, Assist with maintaining store cleanliness and the set-up of accessories, help to ensure proper pricing is displayed, maximize store promotions and marketing initiatives.
Maintain a positive working relationship with all store associates, Proficient with company computer system, Adhere to general store operational procedures and guidelines, Perform inventory cycle counts as directed and other various clerical duties as assigned.

Teller 09/2012 to 06/2013 Wells Fargo Clover, SC

Open and close Vault, promotes the bank's products and services; consistently cross-sells bank products at every opportunity.
Makes concentrated effort to solve customer problems while following teller over/short policy.
Accepting retail and/or commercial deposits verifying cash and endorsements and giving customers their receipts Identifying customers and cashing checks, or referring customers to an officer for authorization to cash checks accepting savings deposits, and withdrawals verifying signatures providing additional customer services including Cashiers Checks, Personal Money Orders, Savings Bonds, Travelers' Cheques, Food Stamps, Stop Payments, and Certificates of Deposits.
Balances cash daily promote and maintain positive relations with all contacts, customers and potential customers.
Comply with all department and company policies and procedures.
Contribute to the fulfillment of department and company objectives and goals.
Accepting payments for all loans.
Operational Assist.

Customer Services Specialist Employment Benefit Specialist 01/2004 to 01/2009 EBS Minneapolis, MN

My responsibilities as a customer service representative were to interact with customers to provide information in response to inquiries about products or services regarding healthcare benefits, and to handle and resolve complaints.
I handle general questions about the customer's policy on the type of medical benefits that were covered under their plan.
Followed up with an individual customer until a question is answered or an issue is resolved regarding their benefits.
Along with keeping records of transactions and typing up request and denials on customers regarding their coverage of benefits.
Working closely with the eligibility and the claims department on customers healthcare policy's, answering incoming and outgoing inbound calls maintaining databases on customer's information.
While helping every customer in a friendly and professional matter.
Volunteer Services Lupus Foundation of America North Carolina Chapter Help with planning committee with special events, represent with local health fairs, and work out of the office with daily task.
Most of all contribute to finding ways to make a difference in people lives who suffer from this disease by accomplishing the mission of changing the future for lupus patients.
Assist with the development and implementation of patient education events Update and maintain chapter information and referral guide Work with Patient Service Committee to shape development and direction of programs Develop and/or update data collection and evaluation methods and tools Update organizational website, community calendars, and social media application Recruit and secure volunteers for ongoing projects.

Education

Bachelors of Science: Human Service Management 7 2013 University of Phoenix Phoenix, AZ

Human Service Management Provides academic instruction in the foundations of human services, such as counseling, social work, and psychology, with the management skills of planning, organizing, leading, assessing and evaluating while learning the ability to multi-task and prepare for future leadership.4.0 GPA

Associate of Arts: Psychology 7 2011 University of Phoenix Phoenix, AZ Psychology Instruction focuses on the development of student skills in writing, critical thinking, and information utilization, as well learning to analyze the interrelationship of fundamental psychological theories and how they define and explain human behavior, development, and abnormalities.

Masters of Science: Psychology Behavioral Health 2014 University of Phoenix Phoenix, AZ

Psychology Behavioral Health Program focuses on the general rather than clinical psychological study of individuals, including their behaviors, thought processes and emotions. The program provide supervisors in a variety of disciplines with an understanding of the cognitive and affective processes that underlie the individual human experience and behavior; research methodologies by which knowledge is acquired; critical thinking and problem solving necessary to evaluate behavior; and the application of theoretical principles to inter- and intra-personal issues.

Professional Affiliations

Member, Alumni Association

Member, Small Business Association the Lupus Foundation Of America (2014 - present)

Skills

academic, accounts receivable, as set, balance, benefits, Bonds, clerical, closing, counseling, critical thinking, customer satisfaction, customer services, excellent customer service, customer service, customer service skills, data collection, databases, direction, special events, features, instruction, inventory, leadership, listening, management skills, marketing, meetings, Money, office, organizing, organizational, policies, pricing, problem solving, processes, psychology, researching, research, retail, selling, sales, type, typing, website

Resume Overview

Create a job alert for [job role title] at [location].

About About

Help & Support Help & Support

Languages Languages

Customer Service Customer Service

Customer Care Specialist Resume Example

Resume Score: 90%