LiveCareer-Resume

customer care specialist resume example with 6+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.

Skills
  • Sales monitoring
  • Product and service knowledge
  • Closing and contract negotiations
  • Inventory management
  • Customer rapport
  • Retail Space Planning
  • Project management abilities
  • Orientating and training
  • Customer relations
  • Time Management
  • Training and Development
  • Staff training and development
  • Marketing tactics
  • Strategic Planning
  • Product branding
  • Flexible and Adaptable
  • Self-Motivated
  • Teambuilding
  • Decision-Making
  • Active Listening
  • Multitasking Abilities
  • Excellent Communication
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Organization and Time Management
  • Attention to Detail
  • Good Telephone Etiquette
Work History
11/2021 to Current Customer Care Specialist Amerisourcebergen Corporation - Corporate | Independence, IA,
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Used exceptional communication to connect with customers, assess needs and present solutions.
  • Verified accuracy of customer account information and updated when necessary.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer inquiries via phone, email, and web-based platforms.
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Directed customers to appropriate departments for additional support.
  • Identified customer issues with products or services, investigated causes, and initiated resolutions.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Provided customers with detailed information on company products, services and materials.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Requested escalation for unresolved issues.
  • Explained charges, fees, terms of sales and service agreements to over Number customers daily.
  • Communicated with customers to assess and address individual needs, providing timely and quality support via Type systems.
11/2019 to Current Assistant Manager Us Storage Centers | Littleton, CO,
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control
  • Completed inventory audits to identify losses and project demand
  • Enhanced sales by implementing merchandising and promotional improvements
  • Oversaw team development according to industry service standards to further customer loyalty
  • Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%
  • Delegated daily tasks to team members to optimize group productivity
  • Collaborated with store manager to develop strategies for achieving sales and profit goals
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
  • Organized schedules, workflows and shift coverage to meet expected business demands
  • Directed and led employees, supervising activities to drive productivity and efficiency
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
03/2015 to 02/2019 Receptionist Dream Finders Homes Inc | Houston, TX,
  • Answered and directed incoming calls using multi-line telephone system
  • Greeted visitors, assessed needs and directed to appropriate personnel
  • Maintained all financial records to verify timely clearance of all credit and debit activities
  • Rendered information to callers and drafted office emails
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
  • Checked [Type] and [Type] documents for proper formatting, grammar and spelling with [Software]
  • Answered calls to help over [Number] customers each [Timeframe]
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules
  • Prepared packages for shipment by generating invoices and setting up courier deliveries
  • Oversaw office inventory by restocking supplies and submitting purchase orders
  • Set travel arrangements and gathered documents for management and executive staff meetings and trips
  • Coordinated and communicated with [Number] clients daily to gather pertinent information
  • Maintained daily calendars, set appointments with clients and planned daily office events
  • Responded to customer concerns and issues by [Action]
  • Assisted [Number] visitors per [Timeframe] by directing to appropriate personnel and answering average of [Number] calls and emails daily
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed
  • Organized and updated [Timeframe] schedules and monthly calendar obligations for various levels of management and staff
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of [Number] [Job title]s
  • Processed payments and updated accounts to reflect balance changes
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily
  • Entered data in [Type] software to keep records of [Type] information
  • Scheduled and confirmed appointments
  • Managed more than [Number] incoming calls per day
  • Sorted incoming mail and directed to correct personnel each day
  • Prepared, compiled and filed documents as well as reports presented to various parties.
Education
Expected in 06/2006 to to High School Diploma | Warren G Harding High School, Warren, OH GPA:

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Resume Overview

School Attended

  • Warren G Harding High School

Job Titles Held:

  • Customer Care Specialist
  • Assistant Manager
  • Receptionist

Degrees

  • High School Diploma

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