Experienced Customer Service Representative bringing 12+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs in technical support and call center roles. Have also developed my skills in restaurants, warehouses and inventory control positions. Helped mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset. Am able to thrive in a fast pace, high stress environment and deal with difficult and rude customers always in a strictly professional manner. Have been taught to upsell and have hit my monthly sales goals at two of my previous jobs.
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