15 years of experience in sales, data entry, technical support, consultation and care. Skilled and comfortable with Microsoft Windows, Office suite and web navigation . I also have extensive work experience in numerous online portals, both customer-facing and internal for support inpurchasing, tracking and accounting of company devices (AT&T CSP and Phoenix, TOM & POS,Verizon Enterprise Center, Ingram Ignition, etc.). Proficient in managing hardware and software installation and setup for various assets (access points, routers, desktop and mobile devices).
Strong verbal communication skills
CUSTOMER CARE REPRESENTATIVE08/2015 to 03/2016GODADDYHiawatha, IA
Consulted with customer and clients on hosting, email, site building solutions for personal or or small business use.Provided technical support on hosting, domain management and email issues.Made new sales for applicable web solutions (e-mail, marketing, server and hosting packages).
Wireless Acquisitions/ Technical Support04/2008 to 04/2015Syscom TechnologiesMarietta, GA
Management of monthly spend for clients (6,000 lines across AT&T, Verizon, T-Mobile and Sprint) in services and device purchases
Procurement, activation and technical support of wireless phones, laptops and tablets
Assisted with imaging, setup and deployment of user laptops/desktops, tablets and wireless devices (Android and iOS).
Installation and set up of networking equipment (access points, routers, NIC cards) and provided technical assistance of hardware and software issues that arose.
Used my troubleshooting skills to give problem resolution to customers, or escalate the issue to another tier ofsupportCustomer-side consultation and quoting of wireless services and devices In charge of inventory management,.
Built and maintained custom, dynamic tracking report for service changes and equipment orders
Weekly Device management for Turner Broadcasting (CNN, TruTV, Cartoon Network) including on-air anchors and on-location field teams.
Assistant Store Manager03/2006 to 04/2008Rhino/ GamestopWoodstock, GA
Set and exceeded monthly sales goals
Performed weekly store inventory/shrink counts,
Delegated daily duties to crew of 8 as well as managed scheduling and performance reviews
Served as cashier and floor support when necessary.
Supervisor11/2004 to 02/2006Wal-Mart Connection CenterWoodstock, GA
Responsible for department inventory control and training of new employees for district
Part-time loss prevention duties: Monitor specific high-shrink areas, weekly shrink counts, etc.
Organized and led weekend wireless events to drive connection center sales at multiple stores in Metro Atlanta area.
Consulted with customers over wireless services, activation of wireless phones and accessory support.
English, PhilosophyGeorgia Southern UniversityStatesboro, GA, US
BACHELOR'S- INCOMPLETE English and Philosophy study with emphasis on theology and journalism
Participated in Peer Tutoring and Library Education