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customer care representative resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills
  • Calm and Professional Under Pressure
  • POS Systems and Ordering Platforms
  • Issue and Complaint Resolution
  • Verbal and Written Communication
  • Customer Data Confidentiality
  • Data Entry and Maintenance
  • Upselling Products and Services
  • Multitasking and Prioritization
  • Establishing and Maintaining Customer Relationships
  • Cultural Awareness and Sensitivity
Work History
06/2020 to 12/2020 Customer Care Representative Tata Consultancy Services | Philadelphia, PA,
  • Helped 100 customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Assisted call-in customers with questions and orders.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Described product highlights and benefits to help guide purchasing decisions.
07/2013 to 04/2014 American Express Customer Care Specialist Belk | Greensboro, NC,
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Requested escalation for unresolved issues.
  • Verified accuracy of customer account information and updated when necessary.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
  • Assisted customer in redemption of Member Rewards, emphasizing in upsells in travel and leisure.
  • Educated and assisted customers in selecting and applying for new card products, increasing up-sales by 10% on average.
07/2009 to 11/2012 Beauty Advisor Walgreens | City, STATE,
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Processed payments, entering sales in register for prompt customer service.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations, and specific product promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
07/2007 to 02/2008 Sales Associate, Jewelry Choice Jewelry | City, STATE,
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Maintained records related to sales, returns and inventory availability.
  • Achieved perfect attendance and on-time record.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Maintained customer satisfaction with quick and professional handling of product returns.
Education
Expected in 06/2007 to to High School Diploma | Davie County High School, Mocksville, NC GPA:

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Resume Overview

School Attended

  • Davie County High School

Job Titles Held:

  • Customer Care Representative
  • American Express Customer Care Specialist
  • Beauty Advisor
  • Sales Associate, Jewelry

Degrees

  • High School Diploma

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