CUSTOMER CARE REP Resume Example ANTHEM BLUE CROSS BLUE SHIELD

CUSTOMER CARE REP

Summary

Ambitious Board-certified Pharmacy Technician excited to bring 6 year background in pharmacy to growing team. Well versed in all elements of medication dispensing, regulatory compliance and drug inventory control. Highly proficient in building lasting relationships with patients and customers. Carefully maintains customer profiles to prevent contraindicated medication fulfillment.Conscientiously manages inventories to prevent shortages. Ready to grow personal proficiencies while providing invaluable services.

Skills

Expert understanding of Medicare and Medicaid processes
Strong background in FDA drug safety guidelines
Exceptional patient care and interaction
Excellent telephone etiquette
HIPAA trained
Drug distribution professional
Counting and pouring expertise,Efficient and accurate
Strong decision-making ability
Ability to work as part of a team, as well
Excellent telephone etiquette
Excellent knowledge of Windows, Word, Excel, PowerPoint, Internet
PTCB certified technician
State of Virginia pharmacy technician certified
Medical terminology
Cash Register

Customer service Care
Decision-making, Patient care
Insurance prior auth expert
Filing,Documentation, Record keeping
Insurance specialist
Pharmacy operations
Ordering and stocking medications
Verifying orders
Supporting pharmacy operations
Resolving customer issues
Insurance Verification
Time management
Workflow Optimization
Labeling prescriptions

Experience

ANTHEM BLUE CROSS BLUE SHIELD | VIRGINIA BEACH , VACUSTOMER CARE REP 02/2018 - Current

Kept customer and system account information accurate and current to support timely resolutions for all concerns.
Documented customer inquiries and feedback, including service delivery suggestions in company database.
Enhanced customer satisfaction ratings by effectively resolving issues.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Interacted with over 50 customers per shift to provide and process information in response to inquiries, concerns and requests about services and products.
Maintained 100% satisfaction score by consistently resolving 100% of first-call issues.
Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings 100% daily.
Documented conversations with customers to track requests, problems and solutions.
Corresponded with all the department team members to build and implement successful solutions to customer problems.
Resolved billing and service issues for our customers.
Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Delivered customer support to 50 or more callers each day.
Evaluated customer account information to assess current issues and determine potential solutions.

Rite Aid | Virginia Beach, VAPharmacy Technician10/2015 - 03/2020

Resolved third-party rejection claims.
Administered medications as per pharmacist orders.
Filled and processed prescriptions, delivering prompt and efficient patient care.
Checked accuracy and productivity in performance of Pharmacy Technician's operational activities to maintain active pace of pharmacy.
Merchandised related products to drive pharmacy department sales.
Supported pharmacist in preparing Over 150 prescriptions daily.
Received, reviewed, dispensed and labeled over 150 prescriptions daily with expert accuracy.
Verified prescriptions by contacting physicians' offices and receiving approval.
Created new customer profiles and updated information in pharmacy computer systems.
Entered and processed patient prescriptions in company system.
Prepared requisitions for drugs and supplies as directed by pharmacist.
Assisted staff members with drug inventory, purchasing and receiving.
Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
Researched customer health insurance plans to provide prescription authorization and efficient patient care.
Prepared medication labels with item name and quantity.
Trained all new technicians to provide excellent customer service which resulted in 100% higher customer satisfaction scores.
Ordered medicines on daily basis to meet anticipated demand from patients and reduce backorders.
Used 8-point check system to verify labeled prescriptions.
Calculated dosages carefully and prepared prescription labels, promoting accuracy in medication administration.
Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Compiled customer demographic, allergy and medical history background

Home Depot | Virginia Beach, VAService desk associate03/2015 - 10/2016

Fast, friendly service actively seek out customers on the racetrack and in the aisles Offer a friendly greeting.
Smile, and make eye contact with customers Ask open ended questions about customer's projects in order to determine their needs and level of expertise Show enthusiasm with the customer When necessary, handle several customers at once Thank customers for shopping at The Home Depot Follow up with customers via telephone when appropriate Is knowledgeable about products and services offered by The Home Depot Answer questions about merchandise for the customer's level of expertise Escort customers to appropriate merchandise, no matter what department Describe features and benefits of merchandise Explain the steps needed to complete projects and the products needed Assist customers with special orders and installed sales Acquire beginner product knowledge in adjacent departments Acquire knowledge about cutting keys, ropes, blinds, carpet, wood, and mixing paint Promote services offered at the Special Services Desk, Tool Rental, and Pro Desk Has knowledge of other Home Depot companies and how to best recommend them Assessed customer needs and responded to questions.
Assessed customer needs and responded to questions.
Cleaned and straightened work area.
Issued receipts for purchases and gifts.
Bagged merchandise by following standard procedures.
Organized register supplies.
Worked with customer service to resolve issues.
Rotated stock to maintain freshness.
Operated cash Register with proficiency.
Maintained gift certificate documentation.
Provided professional and courteous service at all times.
Worked overtime shifts during busy periods.

Education and Training

High School Diploma1999

Saint Joseph de apparition

Cairo, Cairo, Egypt

Languages

English

Arabic

French

Certifications

Certified Pharmacy Technician (CPhT)

Resume Overview

Companies Worked For:

ANTHEM BLUE CROSS BLUE SHIELD
Rite Aid
Home Depot

Job Titles Held:

CUSTOMER CARE REP
Pharmacy Technician
Service desk associate

Degrees

High School Diploma

CUSTOMER CARE REP Resume Example

Resume Score: 80%

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