To pursue a highly rewarding career by seeking a job in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently to accomplish organizational and personal growth.
Work Experience
04/2007 to Current
Customer Care ProfessionalAlert360 – Houston, TX,
Respond to inbound and outbound calls
Provide accurate information to card members regarding the status on their accounts
Cross sell products to cardmembers
Provide knowledgeable information on products to card members queries
Work on any special assignments given
Mentor for new and existing employees
Cross-train and provide back-up for other customer service representatives when needed.
05/2003 to 02/2007
Billing Specialist/Collections OfficerWYNDHAM VACATION RESORT MANAGEMENT – City, STATE,
Bill accounts for Resorts assigned
Assist clients with complaints and immediately source corrective action and coordinate this with our Customer Relations Department
Provide progress report on outstanding client issues
Apply late fees and interest to accounts with outstanding balances
Prepare and mail late notices to owners with past due balances
Identifying delinquent accounts and prepare file for outside collection agency
Monthly billing of owners for particular resorts.
Interaction with collection agency on those accounts which were deemed uncollectible in house.
Reconcile billing for each property through out the year.
07/2000 to 04/2003
Correspondent ClerkNOVA BOOKS INC – City, STATE,
Responding to Inbound calls from owners with issues and routing telephone calls, filing, maintaining and updating databases,
Acting as focal point for customer complaints, resolving customer complaints and/or queries.
Responding to owner correspondence by email or snail mail
Liaison with resort managers or Board members to resolve owners issues
Assisted owners with issues regarding Deed, maintenance fees or other issues regarding their time share
Accounts Payable - Verify validity of invoices and prepare check request by entering invoice information in People Soft for payments
Responsible for collection of the receivables, with a strong emphasis on customer service, by telephone or written correspondence.
Ongoing reconciliation of accounts to insure accurate accounting.
Approved or declined orders on credit hold in accordance with established guidelines.
Ongoing review of established accounts to re-evaluate credit limits.
Update system with product and student information Identifying delinquent accounts.
01/1988 to 05/1999
Treasury Assistant/ Accounts ExecutiveCITIZENS BANK JAMAICA – City, STATE,
Prepare Investment portfolio for clients.
Re-Invest company stock & bonds.
Prepare clients investment documents.
Education
Expected in 1983
Associate of Arts: Marketing Management Jamaica Institute of Management - Kingston, GPA:
Expected in 1981
Diploma: Secretarial Studies Binns Business College - St. Catherine, GPA:
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