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customer care professional resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Career Overview

To pursue a highly rewarding career by seeking a job in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently to accomplish organizational and personal growth.

Work Experience
04/2007 to Current Customer Care Professional Alert360 | Houston, TX,
  • Respond to inbound and outbound calls
  • Provide accurate information to card members regarding the status on their accounts
  • Cross sell products to cardmembers
  • Provide knowledgeable information on products to card members queries
  • Work on any special assignments given
  • Mentor for new and existing employees
  • Cross-train and provide back-up for other customer service representatives when needed.
05/2003 to 02/2007 Billing Specialist/Collections Officer WYNDHAM VACATION RESORT MANAGEMENT | City, STATE,
  • Bill accounts for Resorts assigned
  • Assist clients with complaints and immediately source corrective action and coordinate this with our Customer Relations Department
  • Provide progress report on outstanding client issues
  • Apply late fees and interest to accounts with outstanding balances
  • Prepare and mail late notices to owners with past due balances
  • Identifying delinquent accounts and prepare file for outside collection agency
  • Monthly billing of owners for particular resorts.
  • Interaction with collection agency on those accounts which were deemed uncollectible in house.
  • Reconcile billing for each property through out the year.
07/2000 to 04/2003 Correspondent Clerk NOVA BOOKS INC | City, STATE,
  • Responding to Inbound calls from owners with issues and routing telephone calls, filing, maintaining and updating databases,
  • Acting as focal point for customer complaints, resolving customer complaints and/or queries.
  • Responding to owner correspondence by email or snail mail
  • Liaison with resort managers or Board members to resolve owners issues
  • Assisted owners with issues regarding Deed, maintenance fees or other issues regarding their time share
  • Accounts Payable - Verify validity of invoices and prepare check request by entering invoice information in People Soft for payments
  • Responsible for collection of the receivables, with a strong emphasis on customer service, by telephone or written correspondence.
  • Ongoing reconciliation of accounts to insure accurate accounting.
  • Approved or declined orders on credit hold in accordance with established guidelines.
  • Ongoing review of established accounts to re-evaluate credit limits.
  • Update system with product and student information Identifying delinquent accounts.
01/1988 to 05/1999 Treasury Assistant/ Accounts Executive CITIZENS BANK JAMAICA | City, STATE,
  • Prepare Investment portfolio for clients.
  • Re-Invest company stock & bonds.
  • Prepare clients investment documents.
Education
Expected in 1983 to to Associate of Arts | Marketing Management Jamaica Institute of Management, Kingston, GPA:
Expected in 1981 to to Diploma | Secretarial Studies Binns Business College, St. Catherine, GPA:

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Resume Overview

School Attended

  • Jamaica Institute of Management
  • Binns Business College

Job Titles Held:

  • Customer Care Professional
  • Billing Specialist/Collections Officer
  • Correspondent Clerk
  • Treasury Assistant/ Accounts Executive

Degrees

  • Associate of Arts
  • Diploma

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