Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
To pursue a highly rewarding career by seeking a job in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently to accomplish organizational and personal growth.
04/2007 to Current Customer Care Professional Alert360 – Houston, TX,
- Respond to inbound and outbound calls
- Provide accurate information to card members regarding the status on their accounts
- Cross sell products to cardmembers
- Provide knowledgeable information on products to card members queries
- Work on any special assignments given
- Mentor for new and existing employees
- Cross-train and provide back-up for other customer service representatives when needed.
05/2003 to 02/2007 Billing Specialist/Collections Officer WYNDHAM VACATION RESORT MANAGEMENT – City, STATE,
- Bill accounts for Resorts assigned
- Assist clients with complaints and immediately source corrective action and coordinate this with our Customer Relations Department
- Provide progress report on outstanding client issues
- Apply late fees and interest to accounts with outstanding balances
- Prepare and mail late notices to owners with past due balances
- Identifying delinquent accounts and prepare file for outside collection agency
- Monthly billing of owners for particular resorts.
- Interaction with collection agency on those accounts which were deemed uncollectible in house.
- Reconcile billing for each property through out the year.
07/2000 to 04/2003 Correspondent Clerk NOVA BOOKS INC – City, STATE,
- Responding to Inbound calls from owners with issues and routing telephone calls, filing, maintaining and updating databases,
- Acting as focal point for customer complaints, resolving customer complaints and/or queries.
- Responding to owner correspondence by email or snail mail
- Liaison with resort managers or Board members to resolve owners issues
- Assisted owners with issues regarding Deed, maintenance fees or other issues regarding their time share
- Accounts Payable - Verify validity of invoices and prepare check request by entering invoice information in People Soft for payments
- Responsible for collection of the receivables, with a strong emphasis on customer service, by telephone or written correspondence.
- Ongoing reconciliation of accounts to insure accurate accounting.
- Approved or declined orders on credit hold in accordance with established guidelines.
- Ongoing review of established accounts to re-evaluate credit limits.
- Update system with product and student information Identifying delinquent accounts.
01/1988 to 05/1999 Treasury Assistant/ Accounts Executive CITIZENS BANK JAMAICA – City, STATE,
- Prepare Investment portfolio for clients.
- Re-Invest company stock & bonds.
- Prepare clients investment documents.
Expected in 1983 Associate of Arts: Marketing Management
Jamaica Institute of Management - Kingston,
GPA:
Expected in 1981 Diploma: Secretarial Studies
Binns Business College - St. Catherine,
GPA:
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