Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Certified Human Resources Professional with extensive employee benefits and compensation experience in a full range of functions, as well as success in simultaneously managing multiple projects.
Skill Highlights
Benefit plan design, implementation and administration
Human Resources Information Systems
Employee relations
Employment law
Forecasting
Compensation plan development, implementation and administration
Performance management
Business and requirements analysis
Cost reduction
Accomplishments
Earned Senior Human Resources Professional certification, June 2009.
Designed, developed, and implemented a comprehensive market based compensation plan
Conducted mass wage/salary review for over 1,000 employees; 97% of population received an increase with less than 5% gross impact to total payroll.
Achieved 6% cost savings to self-funded medical plan
Implemented new HRIS system
Experience
09/2014 to CurrentCustomer Care Professional Assurant | Hartford, CT,
Demonstrated mastery of customer service call script within specified time frames.
Provided accurate and appropriate information in response to customer inquiries.Maintained up-to-date records at all times.
Addressed customer service inquiries in a timely and accurate fashion.
Ran reports and supplied data to fulfill customer report requirements.
Ensuring that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations
06/2013 to 06/2015Owner/ConsultantRsm | Peoria, AZ,
HR and management consulting for small to mid-sized companies that recognize the need and value of having a solid foundation on which to build and grow their business.
Specializing in Compensation, Benefits, Performance Management, and Employee Development.
04/2011 to 06/2013HR Generalist American Century Investments | California, MD,
Provided proactive Human Resources management development planning to facilitate long-term client retention.
Consulted with clients on Human Resources related issues and served as the primary POC for client needs.
Managed benefits and compensation programs to attract, retain, and motivate employees of the casino.
Analyzed and evaluated services, coverage and options available to determine programs best matching requirements of the organization.
Developed and maintained relationships with management, staff, vendors, and consultants.
Developed and maintained department budget.
Provided guidance, counsel, instruction, and support to management and staff relating to all matters of human capital including salary/wage budget, performance metrics and processes.
Performed investigations and dispute resolution actions.
11/2004 to 07/2006HR Specialist - Compensation & BenefitsCreek Nation Casino - Tulsa | City, STATE,
Coordinated, installed and administered employee benefit programs.
Provided special guidance or assistance in implementation, application or of benefit programs, policies or procedures.
Conducted surveys, analyzed and maintained information on benefit programs in the marketplace.
Employee liaison with insurance companies, brokers or other agencies.
Conducted enrollment meetings and advised personnel on eligibility, application and conditions of benefit programs.
09/2001 to 11/2004Benefits AdministratorBerendsen Fluid Power | City, STATE,
Monitored and analyzed costs for self-insured medical and dental plans.
Evaluated, developed, implemented and updated plans and procedures.
Maintained accuracy of coverage participation and eligibility data.
Researched and resolved issues; reconciled vendor reports; processed monthly billings; conducted research of new benefits/providers; prepared monthly department activities report
Published Quarterly Benefits Newsletter.
Education
Expected in April 2002BS | Business ManagementUniversity of Phoenix, Tulsa, OKGPA:
Business Management
Expected in | Human ResourcesTulsa Community College, Tulsa, OKGPA:
Human Resources
Certifications
Senior Professional of Human Resources (SPHR)
Human Resources Certification Institute
June 2009 to September 2015 (Recertification pending)
Senior Certified Professional (SHRM-SCP)
Society for Human Resources Management
August 2015 to September 2018
Skills
Excellent verbal and written communication and interpersonal skills
Experience working closely with all levels of management and employees
Extensive experience with Microsoft Office products, including Access
Experience with MS Project, MS Outlook and Microsoft Works
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