Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Sales expertise
International sales support
Order Fulfillment
Training development aptitude
Creative problem solving
Administrative support
Report preparation
Credit card processing
Retail store support
Recordkeeping strengths
Medical terminology knowledge
Professional telephone demeanor
Documentation and reporting
Customer Relationship Management
Inbound Customer Service
Education
Baker County Senior High SchoolGlen Saint Mary, FLExpected in – –High School Diploma: - GPA:
Work History
Iron Mountain - Customer Care Professional Providence, RI, 07/2021 - Current
Resolved concerns with products or services to help with retention and drive sales.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.
Achieved long-term business objectives by analyzing customer feedback for process improvements.
Coordinated timely responses to online customer communication and researched complex issues.
Logged call information and solutions provided into internal database.
Assisted call-in customers with questions and orders.
Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
Iron Mountain - Customer Care Professional Sacramento, CA, 09/2020 - 05/2021
Resolved concerns with products or services to help with retention and drive sales.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Achieved long-term business objectives by analyzing customer feedback for process improvements.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Coordinated timely responses to online customer communication and researched complex issues.
Responded to customer needs through competent customer service and prompt problem-solving.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assisted call-in customers with questions and orders.
Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
Poolcorp - Customer Service Representative Tyler, TX, 06/2016 - 02/2020
Offered advice and assistance to customers, paying attention to special needs or wants.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Provided primary customer support to internal and external customers in fast-paced environment.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Educated customers on promotions to enhance sales.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Communicated with vendors regarding back order availability, future inventory and special orders.
Northeast Florida State Hospital - Human Services Worker City, STATE, 05/2006 - 08/2015
Worked with clients to improve life choices and maximize benefits of programs.
Detailed program operations and participant activities with comprehensive recordkeeping.
Educated potential participants on available services and processes to engage in program.
Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
Understood and recognized signs of physical and substance abuse patterns and other debilitating circumstances.
Described procedures, requirements and benefits to clients and interested parties.
Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity.
Maintained excellent attendance record, consistently arriving to work on time.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
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