Customer and Company core value-oriented Support Services, Customer Care Performance Specialist. As part of the Quality Assurance Management Team I am successful at troubleshooting and handling customer care support issues and customer complaints received from the executive office and the Florida Public Service Commission in a timely manner. Energetic and outgoing with strong time management skills who thrives in a fast-paced, dynamic environment. Expertise providing call center support in high call volume environments and emergency situations. Exceptional computer aptitude and telephone etiquette. Highly skilled in call center management, training, recruiting, service solutions, and innovative marketing concepts. Customer Service Manager with more than 6 years of professional customer service and leadership experience. Customer Service Manager experienced with all facets of the hiring, training, coaching and development processes of Call Center Representatives. Customer Service Manager highly skilled in negotiating, instructing, quality monitoring and supervising Call Center Representatives. Hands-on Customer Service Manager effective in motivating others to reach their optimum potential.