SEARCH

Customer Care Coordinator Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
CUSTOMER CARE COORDINATOR
Summary

Personable Administrative Assistant with experience employing exceptional relationship-building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Skills
  • Accounts receivable
  • Client relations
  • Customer service
  • Database management
  • Email Marketing
  • Report creation
  • Credit card payment processing
  • Retail sales customer service
  • Microsoft Office expertise
  • Conflict mediation
  • In-store support
  • Project management abilities
  • Data entry documentation
  • Program file distribution
  • Employee training and development
  • Recordkeeping and bookkeeping
Experience
Customer Care Coordinator06/2019 to 04/2020Company NameCity, State
  • Kept customer and system account information accurate and current to support timely resolutions for all concerns.
  • Maximized revenue by proactively building and managing key customer relationships.
  • Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
  • Supervised and motivated customer service teams to maximize business performance.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
  • Interacted with over 300 customers per shift to provide and process information in response to inquiries, concerns and requests about services and products.
  • Followed up on emailed or web-submitted customer inquiries within
Bridal Consultant10/2018 to 06/2019Company NameCity, State
  • Suggested gowns to brides and upsold bridal packages.
  • Steamed gowns and assisted brides in choosing flattering and fitting pieces.
  • Assisted bride in picking out perfect dress, groom's tuxedo and bridal party fashions.
  • Sized dresses according to clients wishes.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Data Entry Clerk01/2017 to 01/2018Company NameCity, State
  • Assist owner in streamlining system to facilitate growth within the business
  • Transcribe phone messages for owner and manage email communications
  • Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners
  • Type in data provided directly from customers Sort and organize paperwork after entering data to ensure it is not lost.
  • Maintained records by creating monthly reports, closing terminated records and performing chart audits.
  • Compiled statistical information for special reports.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Maintained quality levels above prescribed minimums to support team productivity and efficiency.
  • Obtained scanned records and uploaded into company databases.
Receptionist01/2014 to 01/2016Company NameCity, State
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Attended criminal, juvenile and traffic court
  • Used my creative talents to make a children's coloring book for those children who were victims of uncertain circumstances.
Education and Training
Bachelor of Arts: Fashion Design12/2018The Art Institute Of AtlantaCity, State
Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/rebelle-london-03a325141
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • The Art Institute Of Atlanta

Job Titles Held:

  • Customer Care Coordinator
  • Bridal Consultant
  • Data Entry Clerk
  • Receptionist

Degrees

  • Bachelor of Arts : Fashion Design 12/2018

Similar Resumes

View All
Customer-Care-Coordinator-resume-sample

Customer Care Coordinator

Locust Grove, Georgia