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customer care coordinator resume example with 4 years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Enthusiastic Customer Care Coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of telephone deamoner and workload as well as training in areas to improve. Motivated to learn, grow and excel in Reservation Sales.

Skills
  • Friendly service mentality
  • Customer service
  • Relationship development
  • Problem resolution
  • Communications
  • Team building
  • Organization
Work History
02/2020 to Current Customer Care Coordinator Raymour & Flanigan Furniture | West Hartford, CT,
  • Collaborated with staff members to implement customer service initiatives.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Compiled and analyzed customer feedback data to develop new strategies and corrective action.
  • Managed lines of communcication with guest by providing excellent customer service to messengers requiring assistance for property and maintenance issues.
  • Interceded between guests during disagreements and diffused tense situations by employing personable, knowledgable and reasonable solutions.
  • Supervised and guided new employees on inspecting and reporting issues by responding quickly to questions, which improved understanding of job responsibilities.
  • Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
  • Kept abreast of new company products and services to effectively answer questions and resolve complaints.
  • Managed department messaging volume on average of 175 text per turn day and coordinated department schedules to maximize guest satisfatction during peak rental season.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Managed new hire files and records for 15 new employees and adhered to company procedures to prevent breaches and data misuse.
  • Quickly resolved issues using interpersonal and problem-soliving skills, which aided in building rapport and relationships with guest.
05/2018 to 01/2019 Behavioral Management Sitter Bgc Partners | Chicago, IL,
  • Worked with mentally ill patients to understand needs and provide necessary care.
  • Increased patient satisfaction by resolving escalating behavioral issues by providing reasonable alternatives.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Built and maintained positive staff relationships to promote teamwork and better serve patients.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Facilitated on-site activities, support groups and outings for clients.
  • Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
  • Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
  • Observed and mentored clients on substance use and life choices.
  • Ensured that clients and families were treated with respect and dignity.
  • Charted on each patient every 15 minutes for every 12 hour shift.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for the patients.
04/2016 to 12/2018 Cleaner Top Mops | City, STATE,
  • Safely cleaned industrial job sites using maximum strength cleaning solutions and equipment.
  • Emptied trashcans and transported waste to collection areas.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
  • Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Cleaned over 15 locations every wekeend with consistently high customer satisfaction ratings.
  • Worked alongside other cleaners to complete sizable jobs in corporate office buildings.
  • Inspected and maintained light fixtures, washed baseboards, and cleaned under furniture.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Drove improvements to workflow and room turnover with hands-on, proactive team-work style.

Education
Expected in 05/2019 to to Bachelor of Arts | Psychology University of North Carolina At Wilmington, Wilmington, NC GPA:
Affiliations

Miracle League, 2016 to 2019

“Every Child Deserves A Chance to Play Baseball.”

  • There is something about playing the game that lights up a person’s eyes. But for children and adults facing serious physical and mental disabilities that opportunity can often be difficult to achieve. Baseball diamonds weren’t exactly designed with wheelchairs and crutches in mind.

Forget Me Nots, 2016 to 2019

"Making Lives Just A Little Bit Easier"

  • Providing invaluable support to those living with and caring for people with dementia.

National Alliance on Mental Illness, 2016 to 2019

"You Are Not Alone"

  • Dedicated to building better lives for the millions of Americans affected by mental illness.

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Resume Overview

School Attended

  • University of North Carolina At Wilmington

Job Titles Held:

  • Customer Care Coordinator
  • Behavioral Management Sitter
  • Cleaner

Degrees

  • Bachelor of Arts

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