• Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Customer Care Coordinator
Please provide a type of job or location to search!
SEARCH

Customer Care Coordinator Resume Example

Love this resume?Build Your Own Now
CP
CUSTOMER CARE COORDINATOR
Professional Summary

Enthusiastic Customer Care Coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of telephone deamoner and workload as well as training in areas to improve. Motivated to learn, grow and excel in Reservation Sales.

Skills
  • Friendly service mentality
  • Customer service
  • Relationship development
  • Problem resolution
  • Communications
  • Team building
  • Organization
Work History
02/2020 to CurrentCustomer Care Coordinator Raymour & Flanigan Furniture | West Hartford , CT
  • Collaborated with staff members to implement customer service initiatives.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Compiled and analyzed customer feedback data to develop new strategies and corrective action.
  • Managed lines of communcication with guest by providing excellent customer service to messengers requiring assistance for property and maintenance issues.
  • Interceded between guests during disagreements and diffused tense situations by employing personable, knowledgable and reasonable solutions.
  • Supervised and guided new employees on inspecting and reporting issues by responding quickly to questions, which improved understanding of job responsibilities.
  • Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
  • Kept abreast of new company products and services to effectively answer questions and resolve complaints.
  • Managed department messaging volume on average of 175 text per turn day and coordinated department schedules to maximize guest satisfatction during peak rental season.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Managed new hire files and records for 15 new employees and adhered to company procedures to prevent breaches and data misuse.
  • Quickly resolved issues using interpersonal and problem-soliving skills, which aided in building rapport and relationships with guest.
05/2018 to 01/2019Behavioral Management SitterBgc Partners | Chicago , IL
  • Worked with mentally ill patients to understand needs and provide necessary care.
  • Increased patient satisfaction by resolving escalating behavioral issues by providing reasonable alternatives.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Built and maintained positive staff relationships to promote teamwork and better serve patients.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Facilitated on-site activities, support groups and outings for clients.
  • Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
  • Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
  • Observed and mentored clients on substance use and life choices.
  • Ensured that clients and families were treated with respect and dignity.
  • Charted on each patient every 15 minutes for every 12 hour shift.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for the patients.
04/2016 to 12/2018CleanerTop Mops | City , STATE
  • Safely cleaned industrial job sites using maximum strength cleaning solutions and equipment.
  • Emptied trashcans and transported waste to collection areas.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
  • Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Cleaned over 15 locations every wekeend with consistently high customer satisfaction ratings.
  • Worked alongside other cleaners to complete sizable jobs in corporate office buildings.
  • Inspected and maintained light fixtures, washed baseboards, and cleaned under furniture.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Drove improvements to workflow and room turnover with hands-on, proactive team-work style.

Education
05/2019Bachelor of Arts | PsychologyUniversity of North Carolina At Wilmington, City, State
Affiliations

Miracle League, 2016 to 2019

“Every Child Deserves A Chance to Play Baseball.”

  • There is something about playing the game that lights up a person's eyes. But for children and adults facing serious physical and mental disabilities that opportunity can often be difficult to achieve. Baseball diamonds weren't exactly designed with wheelchairs and crutches in mind.

Forget Me Nots, 2016 to 2019

"Making Lives Just A Little Bit Easier"

  • Providing invaluable support to those living with and caring for people with dementia.

National Alliance on Mental Illness, 2016 to 2019

"You Are Not Alone"

  • Dedicated to building better lives for the millions of Americans affected by mental illness.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

88Good
Resume Strength
  • Word choice
  • Strong summary
  • Typos

Resume Overview

School Attended

  • University of North Carolina At Wilmington

Job Titles Held:

  • Customer Care Coordinator
  • Behavioral Management Sitter
  • Cleaner

Degrees

  • 05/2019 Bachelor of Arts | Psychology

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Customer-Care-Coordinator-resume-sample

Customer Care Coordinator

Raymour & Flanigan Furniture

Long Island City , NY

Customer-Service-Representative/Care-Coordinator-resume-sample

Customer Service Representative/Care Coordinator

Mclaren Health Care

Caro , MI

Customer-Care-Coordinator-resume-sample

Customer Care Coordinator

American Senior Communities

Greensburg , IN

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.