Customer Care Coordinator Resume Example Pulte Homes Inc.

CUSTOMER CARE COORDINATOR

Summary

Diligent Coordinator offering 15-year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player. Detail-oriented with forward-thinking and knowledgeable solutions. Adept at mentoring new employees on processes and policies in support of team and business objectives.

Skills

Project management abilities
Materials transport
Schedule mastery
Technologically savvy
Customer relations
Customer service
Employee coaching
Microsoft Office expertise
Route management
Cross-functional collaboration
Credit card payment processing
Contract development
Quality control
Inbound and outbound calling
Transportation solution development
Promotional support
High-energy attitude
System implementation

Report creation
Business development understanding
Office equipment proficiency
Conflict mediation
Product organization
Clerical support
Data evaluation
Documentation procedures expert
Medical billing
HIPAA compliance
Understands medical procedures
Medical terminology knowledge
Team management and supervision
Data entry
Patient scheduling
Valid Texas driver's license
Quick problem solver
Conflict resolution abilities

Experience

Customer Care Coordinator, Pulte Homes Inc., February 2016-December 2019San Antonio, TX

Documented customer inquiries and feedback, including service delivery suggestions in company database.
Kept customer and system account information accurate and current to support timely resolutions for all concerns.
Provided high level of quality control, eliminating downtime to maximize revenue.
Enhanced customer satisfaction ratings by effectively resolving issues.
Promptly responded to customer inquiries and resolved complaints to promote loyalty.
Supervised and motivated customer service teams to maximize business performance.
Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion.
Corresponded with all other department team members to build and implement successful solutions to customer problems.
Maximized revenue by proactively building and managing key customer relationships.
Diminished process lags, training new hires on customer service protocols and best practices.
Coached staff on exemplary customer service to build customer loyalty and retention.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Addressed customer inquiries and resolved complaints.
Enhanced client retention by driving product benefits and features and preferred supplier information delivery around client needs.
Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
Reduced downtime, authorizing diagnosis and managing equipment repair and replacement through delivery.
Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
Mentored staff members on exemplary customer service to promote loyalty and retention.
De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Evaluated customer account information to assess current issues and determine potential solutions.
Consulted with customers to determine best methods to resolve service and billing issues.

Closing Coordinator, CalAtlantic, March 2015-February 2016San Antonio, TX

Determined realistic closing dates and scheduled proceedings.
Produced disclosures and disbursements for closings.
Collected, organized and logged paperwork from field to coordinate efficient closings.
Performed title searches, ordered reports and obtained clearance documents.
Organized, filed and maintained customer, department and regulatory loan records.
Checked applicant credit, personal references and employment histories.
Conveyed acceptance or rejection to customers by mail, telephone or in person.
Worked with third-party vendors to address and clear loan closing requirements.
Examined and verified information in loan application and closing documents.
Improved customer satisfaction by finding creative solutions to problems.
Created agendas and communication materials for team meetings.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Performed site evaluations, customer surveys and team audits.

Construction Administrator, Stadler Custom Homes, March 2014-March 2015Bulverde, TX

Created files for RFI, shop drawing and submittal logs.
Prepared time schedules for various phases of construction.
Visited construction sites to ensure that work was progressing according to approved drawings and schedules.
Kept accurate minutes of all construction meetings.
Performed pre-opening and operator turnover punch list and project close-out management and administration.
Prepared cost and inventory reports and maintained accurate records using company work order reporting system.
Saved money by overseeing cost-effective material sourcing and effective work orders.
Enhanced traceability by processing, reviewing and developed organization systems for project documentation.
Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
Increased process improvement initiatives and troubleshot problems for corrective action to boost functionality and workflow.
Complied with operational standards and OSHA regulations.
Maintained safe work environment with zero accidents or lost work days.
Trained construction teams on site-specific requirements, techniques and procedures.
Managed reception and lobby area, greeted visitors and responded to requests for information.
Interacted professionally with both customers and inside personnel, answering questions and responding to phone and email inquiries.
Replenished office supplies when inventory became low and placed new orders for restocking.
Processed financial documents, including contracts, expense reports and invoices.
Worked with vendors to obtain quotes, negotiate contracts
Made orders for new office supplies, closely monitoring supply use and budgets.
Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Provided onboarding to new employees and supported all departmental members, resulting in increased productivity and performance.

Customer Coordinator/Communications Coordinator Contract, Michael Sivage Homes, August 2008-April 2011San Antonio, TX

Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
Monitored office inventory to maintain adequate supply levels and order products.
Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Streamlined back office services for clients to promote proper functionality and positive user experience.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Documented customer inquiries and feedback, including service delivery suggestions in company database.
Kept customer and system account information accurate and current to support timely resolutions for all concerns.
Promptly responded to customer inquiries and resolved complaints to promote loyalty.
Maximized revenue by proactively building and managing key customer relationships.
Updated organizational databases with customer information.

Education and Training

Associate of Applied ScienceMedical Administration, , High Tech Institute, , Sacramento, CAJune 1992

Some College (No Degree)Early Childhood Education, , Miracosta College, OceansideCA

Activities and Honors

San Antonio Casa Advocate
Member, Small Business Association (2008 - present)
Member, Alumni Association

Resume Overview

Companies Worked For:

Pulte Homes Inc.
CalAtlantic
Stadler Custom Homes
Michael Sivage Homes

School Attended

High Tech Institute
Miracosta College

Job Titles Held:

Customer Care Coordinator
ClosingCoordinator
Construction Administrator
Customer Coordinator/Communications Coordinator Contract

Degrees

Associate of Applied Science
Some College (No Degree)

Customer Care Coordinator Resume Example

Resume Score: 80%

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