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customer care coordinator resume example with 14 years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Seasoned customer care coordinator bringing advanced route planning and load management abilities developed over 5 years of OTR transportation experience. Solid safety record with strong commitment to efficient operations and customer satisfaction. Highly organized and vigilant with defensive driving expertise.

Established OTR Truck Driver familiar with distance driving and committed to safety. Experienced in. Bringing a successful career history spanning more than 5 years.

Deadline-oriented OTR Truck Driver offering well-developed skills in safety procedures and freight separation. Pursuing a position in an established organization where focus and dedication are highly sought.

Resourceful professional highly skilled in accurate trip planning and vehicle maintenance.

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in customer care regulations and procedures.

Skills
  • Route management
  • Safety processes and procedures
  • Drop and hook loads
  • Product deliveries
  • Local and long distance driving
  • Fuel refilling
  • Trip planning
  • Mechanical recoveries
  • Preventive maintenance
  • Map reading and navigation skills
  • Process improvement
  • Flexible schedule
  • Motivated self-starter
  • Over-the-road transportation
  • CPR certified
  • Employee development and management
  • Current CDL license
  • Results-driven
  • First aid certified
  • Safe driver
  • Customer service-oriented
  • Adjusting routes
  • NOVUS scheduling software
  • Operator scheduling
  • Route planning
  • Scheduling knowledge
  • Customer service
  • Fleet dispatching
  • Quality assurance controls
  • Quality control
  • Shipping and receiving understanding
  • Inbound and outbound calling
  • Technologically savvy
Experience
11/2018 to Current Customer Care Coordinator Raymour & Flanigan Furniture | Suffern, NY,
  • Completed diverse tasks on daily basis to serve customer needs, logging daily.
  • Kept detailed records of customer files, including actions taken, issues resolved and information.
  • Achieved high customer satisfaction by de-escalating complaints quickly.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Answered daily phone calls to resolve customer issues efficiently.
  • Dispatched drivers to meet daily needs for company customers.
  • Prepared, completed and processed customer files, registrations forms and database changes.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Coordinated with drivers to carry out customer requests.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Answered inbound calls per day and directed to designated individuals or departments.
  • Driving routes to support scheduled trips when there are lack of drivers.
  • Creating trips and scheduling trips.
  • Maintained timely adherence to schedules and safety protocols.
  • Obeyed all DOT rules and regulations in addition to local laws and stipulations.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Provided information to passengers, including route, schedule and fare information.
06/2011 to 11/2018 Chauffeurs II ,Chauffeurs IV Hope Network Transportation | City, STATE,
  • Performed all duties with personable communication and professionalism including bus operation and passenger interaction.
  • Maintained timely adherence to schedules and safety protocols.
  • Provided information to passengers, including route, schedule and fare information.
  • Adhered to company determined schedules and routes to ensure timely arrivals and departures.
  • Obeyed all DOT rules and regulations in addition to local laws and stipulations.
  • Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
  • Anticipated traffic delays and construction obstacles to proactively ensure adherence to schedules.
  • Assisted disabled passengers in boarding and exiting bus.
  • Followed GPS technology and printed maps to navigate traffic, construction or other obstacles.
02/2010 to 06/2011 Operations Coordinator/Machine Operator Packer MANPOWER (AMWAY) | City, STATE,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.
12/2006 to 09/2009 OTR Commercial Truck Driver CREST VAN EXPEDITED | City, STATE,
  • Updated logs with timely and accurate information meet internal requirements and DOT record keeping demands.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Completed efficient transfers at hubs and final destinations to keep routes on schedule.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
  • Charted upcoming routes using both GPS technology and maps.
  • Maintained accurate driving records to meet federal regulations and laws.
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Delivered products and freight to customers both locally and long distance.
  • Contacted manager with critical issues to ensure effective problem-solving.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Loaded, balanced and secured product to safely transport goods across .
  • Interacted with company dispatchers to alert of any issues or delays.
  • Inspected the vehicle daily to make sure all parts were properly functioning.
  • Ensured that each delivery was dropped off within its scheduled time.
  • Secured freight during breaks and stops to avoid theft.
  • Maintained neat and professional appearance during every shift to promote positive company presence.
  • Maintained accurate records of all correspondence with customers and freight recipients.
Education and Training
Expected in | Business Administration And Management University of Phoenix, Tempe, AZ (ON-LINE), GPA:
Expected in 10/1999 | HEALTH INSURANCE SPECIALIST OLYMPIA CAREER TECHNICAL INSTITUTION, Grand Rapids, MI, GPA:
Expected in 11/2006 | CDL CLASS A DRIVERS LICENSE TRAINING SUBURBAN TRUCK DRIVING SCHOOL, Romulus, MI, GPA:

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Resume Overview

School Attended

  • University of Phoenix
  • OLYMPIA CAREER TECHNICAL INSTITUTION
  • SUBURBAN TRUCK DRIVING SCHOOL

Job Titles Held:

  • Customer Care Coordinator
  • Chauffeurs II ,Chauffeurs IV
  • Operations Coordinator/Machine Operator Packer
  • OTR Commercial Truck Driver

Degrees

  • Some College (No Degree)

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