Detail oriented associate capable of achieving and exceeding customer satisfaction. Clear and open communicator with a client-centric approach. Driven professional with a background in sales, customer service, and operations management. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving customer satisfaction. Strong work ethic and professional demeanor. Seeking a new challenge with growth-oriented company.
As a Customer Care Coordinator at Beaver Dam Dental there are many roles throughout the day that require experience, intuition and exceptional attention to detail. Among them include a flawless customer experience from check-in to billing. It starts with greeting and checking in all customers that walk through the door and ends with our client feeling comfortable with their continuation of care and their financial requirements to achieve that goal. Though challenging, I feel this to be one of the most rewarding parts of my job.
As with any job, additional duties fill my day and create a feeling of being part of an amazing team. Answering the incoming calls as well as managing emails throughout the day, maintaining the doctors schedules while trying to make sure all revenue needs are being met are a primary focus.
Customer care not only includes check-in and check-out but also the collecting of payments from patients and arranging payment schedules. Giving patients estimates for the dental work that they need as well the financial options. If a patient did not pay and can see they have a large balance, calling to see if we can set up a payment arrangement before they are sent to collections is a very important last resort. Lastly but one of the most challenging tasks is working with the multiple insurance companies to coordinate benefits for our clients.
What started out as a part-time summer job turned into a full-time career until life circumstances changed and sent me in a different direction. This position changed the way I looked at work from being just a job to being a career.
On A daily basis, I would answer the phone and answer any questions customers might have about the merchandise or store in general. My primary focus was to work with our customers both online and in the store to make sure they had a fantastic customer experience shopping at Wilkins and Olander.
My five years at Wilkins and Olander molded me and made me the exceptional associate I am today. Those experiences included training new employees, processing online orders, gaining relationships with customers, and developing exceptional office management skills.
During my time at Wilkins and Olander I gained the title "Vera Bradley Specialist" which would require me to meet with the Vera Bradley brand rep and talk about the current selling season of Vera Bradley. I also ordered all of our Vera Bradley Merchandise, while staying on the stores budget for that season. I recorded all Vera Bradley sales through the computer system and send it in to Vera Bradley headquarters. I also created the weekly e-mails in Constant Contacts that were sent out to their customer data base. I was vital in creating all visual dispays throughout the store and organized. styled and maintained the online operations of the store.
While working at Sunseekers I learned all about sales. My responsibilities were to sell their products and packages, check customers in and out of the tanning salon, and clean the rooms. I learned how to work POS systems while working there, and to multi-task.
While working at The Edge Salon I organized and updated daily/weekly schedules as well as monthly calendar obligations for the stylists. I called each customer and confirmed their appointments on a daily basis. I greeted visitors as they came in the door and made them feel comfortable while they waited for their appointment. I used A form of Microsoft Office to check customers out at the end of their visit and book their next appointment. I left The Edge Salon Because I was attending college.
I did not attain a degree, although I studied there for 2.5 semesters.
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