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customer care coordinator resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Educated professional offering 10 combined years of experience streamlining processes, managing talented team members, and performing office sustainability and growth. Tireless team player known for staying poised and calm in fast-paced environments and achieving results. Experience in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Skills
  • Billing and Invoicing
  • Spreadsheet development
  • Meeting minutes
  • Process optimization
  • Database Entry
  • Scheduling
  • Office Supply Ordering
  • Spreadsheets
  • Applicant Tracking System
  • Appointment Setting
  • Scheduling and calendar management
  • Purchase orders organization
  • Bookkeeping
  • Time management
  • Invoice Processing
  • Staff Management
  • Customer and client relations
  • Records management
  • Employee timesheet processing
  • Relationship building
  • Coaching and training
  • Customer assistance
  • First Call resolution
  • Documentation and reporting
  • Account updates
  • Training and mentoring
  • Research and due diligence
  • Customer management procedures knowledge
  • Payment processing
Work History
Customer Care Coordinator, 06/2016 to 11/2019
Toll BrothersMclean, VA,
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Achieved 98% satisfaction rating through consistent, proactive resolutions of customer issues on first call.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Entered customer data into company databases, including demographics and preferences.
  • Entered customer interaction details in GEM to track requests, document problems and record solutions offered.
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
  • Coordinated timely responses to online customer communication and researched complex issues.
Customer Service Trainer, 02/2015 to 05/2016
9Round FitnessCulver City, CA,
  • Identified key areas that could use improvement and implemented new processes, which increased efficiency.
  • Managed and communicated up and down organization to collaborate, solve problems and assist company to achieve goal in providing exceptional technical support service.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Cross-trained and provided back up for customer service managers.
  • Scored in top 99% of employees for successful technical support test passing rate.
  • Trained staff on operating procedures and company services.
Recruitment Specialist, 02/2014 to 04/2015
DevereuxBerwyn, PA,
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Promptly corresponded with all applicants and coordinated and conducted interviews.
  • Hired employees and initiated new hire paperwork process.
  • Explained all of human resources policies, procedures, laws, standards and regulations to each employee.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Verified applicant references and employment details.
  • Maintained filing system of current, prospective and future positions.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Evaluated strengths and weaknesses of candidates through effective screening processes with a 35% screening to interview rate and 46% retention rate of those hired completing assignment
Office Administrative Assistant, 05/2010 to 03/2014
Brown & Brown, Inc.Anaheim, CA,
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Received and routed business correspondence to correct departments and staff members.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Recorded expenses and maintained accounting records in excel.
  • Handled all incoming business and client requests for information.
  • Performed billing, collection and reporting functions for office
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Education
Bachelor of Arts: Human Services, Expected in 05/2022 to Purdue University - West Lafayette, IN
GPA:
Associate of Arts: Business Administration And Management, Expected in 12/2012 to Georgia Perimeter College - Decatur, GA
GPA:

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Resume Overview

School Attended

  • Purdue University
  • Georgia Perimeter College

Job Titles Held:

  • Customer Care Coordinator
  • Customer Service Trainer
  • Recruitment Specialist
  • Office Administrative Assistant

Degrees

  • Bachelor of Arts
  • Associate of Arts

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