Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Seasoned customer sservice professional offering over 20 years of related experience combined with proven customer service, communication and conflict mediation skills. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses. Team-oriented, resourceful and adaptable to changing demands. Talented at conducting customer account research, fulfilling requests and rectifying data and billing errors. Strong organizational, management, and interpersonal skills. Looking for a new role where hard work and dedication will be highly valued.

Skills
  • Customer service excellence
  • Customer relations
  • Customer complaint resolution
  • Conflict mediation
  • Inbound and Outbound Calling
  • Call Center Operations
  • Payment and credit card processing
  • Senior leadership support
  • Project management abilities
  • Data evaluation and documentation review
  • Exceptional recordkeeping abilities
  • Training and development
  • Office equipment proficiency
  • Technologically savvy
  • Outstanding clerical abilities
  • Skilled in MS Office, IE/Google, CRM software
  • Medicaid knowledge
  • Account management expertise
  • Service standard compliance
Experience
Customer Care Claims Specialist II, 03/2010 to Current
Valvoline, LLCCity, STATE,
  • Deliver fast, friendly, and knowledgeable service for routine inquiries, service complaints, and damage claims to promote loyalty and increase customer satisfaction ratings.
  • De-escalate customer issues with proven conflict mediation, competent customer service, and problem-solving abilities.
  • Document conversations with customers to track requests, process information, and offer productive solutions in Footprints/CRM platform.
  • Research resolutions, contact necessary departments, and follow up with customers (via phone, mail, email, chat, or fax) within standard response times.
  • Communicate with customers to address concerns, walk through solutions and initiate corrective actions for BBB and Engine Guarantee functionality.
  • Process third party vendor payments, post daily entries, create invoices and reconcile monthly expense reporting.
  • Educate, coach, and mentored new hires as requested.
  • Develop training materials, procedures, and visual aids to effectively achieve organizational goals.
Customer Management/Data Analyst, 03/2008 to 11/2009
Adecco/Lexmark InternationalCity, STATE,
  • Assisted customer relationship management by processing service requests for company materials and fulfilling variety of pre-sales or post-sales functions under strict deadlines.
  • Maintained records of sales orders, equipment returns, delivery schedule changes, product enhancements or replacements, product pricing, and resolved return credit problems.
  • Updated account information in Master Data Management software.
  • Coordinated statistical data analysis, design, and information flow. Provided and/or managed administrative services in order to assist in the implementation and design of project plans.
  • Transcribed minutes of meetings, created various Excel documents to assist with pulling metrics data for concise understanding of best placement for needed resources.
  • Collected, tracked and organized data to evaluate current business and market trends.
  • Corrected (or removed) corrupt or inaccurate records from a record set, table, or database later to be accepted for uploads.
  • Operated and managed sophisticated equipment; secretarial and administrative skills; and/or a variety of basic PC applications.
Education and Training
Associate: Arts, Public Administration, Expected in 12/2009
Bluegrass Community and Technical College - Lexington, KY
GPA:
: Psychology; Minor in Family Studies, Expected in
University of Kentucky - Lexington, KY
GPA:
Certifications

Notary Public, KY State at Large - Commission expires Feb 26, 2022

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Resume Overview

School Attended

  • Bluegrass Community and Technical College
  • University of Kentucky

Job Titles Held:

  • Customer Care Claims Specialist II
  • Customer Management/Data Analyst

Degrees

  • Associate
  • Some College (No Degree)

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