customer care billing specialist resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Outgoing Talent Agent with managerial experience and strong relationship-building skills. Proven ability to maintain effective communications with clients. Skilled in organizing and tracking casting leads. Versatile Talent Acquisition Specialist with 5 years of experience working with company contacts to secure qualified staff. Well-versed in business operations, administrative management requirements and relationship-building strategies. Detail-oriented and motivated with excellent verbal and written communication skills. Well-qualified recruiting professional skilled in leading teams, developing and implementing strategies and managing pipelines. Successful at qualifying applicants for specific positions. Advanced skills in Microsoft of

  • Communication verbal/written
  • Billing and problem solving
  • Documenting
  • Management
  • Recruiting
  • Microsoft Office
  • Interviewing
  • Invoicing proficiency
  • Marketing/Promoting
  • Scheduling
  • Training
Customer Care/Billing Specialist, 01/2017 to 04/2021
Schulte Hospitality GroupSpringfield, IL,

• Patiently answer subscriber questions regarding use of their Personal Emergency Response Systemsand Mobile Alert Devices• Effectively manage large amounts of incoming calls (up to 100 per day)• Review subscribers’ information and process payments• Troubleshoot connection issues• Accept and process equipment orders for subscribers• Enter subscriber data accurately including information related to address, instructions and call listaccount changes using a Case Management system to update subscriber interaction and review casenotes• Utilize effective probing and listening skills to generate solutions for the subscriber• Resolve subscriber problems promptly and accurately promoting retention of subscribers• Take personal ownership for meeting individual and team metrics• Work effectively with others in a team environment to accomplish organizational goals and to identifyand resolve problems

Talent Acquisition Specialist/Information Technology Specialist, 05/2015 to 11/2019
Nana Regional CorporationSitka, AK,

* Life-cycle management, Outstanding organizational skills, ability to coordinate multiple streams of work independently; close attention to detail * Deal with last minute changes; ability to remain calm under pressure; working with minimal direction and flexibility to work overtime as required * Builds relationships with potential candidates on a continual basis through email, calls, and networking. * Generates leads through direct sourcing methods (cold calling, job boards, social media, etc.). * Effectively Sources passive candidates through referrals, networking, internet searches, etc. * Builds and maintains a vast network of professional relationships to aid in sourcing activities. * Identify and conduct talent pipeline searches for both passive and active qualified candidates * Screen resumes and candidate credentials to assess their aptitude for current and future open positions. * Strong experience with Microsoft Office Suite applications including Word, Excel, and Outlook

Housekeeping Manager, 09/2012 to 12/2014
LazyKeyCity, STATE,

Calculating employees hours, preparing schedules, setting company meetings, attending to team and guest complaints.Manage the daily activities of the Housekeeping department to include appropriate cleaning of all properties,Planning, organizing and directing team members to ensure the highest degree of guest satisfaction, Daily supervision of the housekeeping staff, including the day, event and post-event crews. Daily supervision of the grounds keeping staff, including the day, event and postevent crews. Purchase, re-order and maintain housekeeping supplies and inventory. * Conduct preevent inspections of all rooms, concourses, clubs, seating areas and public areas prior gate opening for every event held at the Arena. Recruit, schedule and train all new housekeeping staff members. Maintain the housekeeping budget, providing billing summaries and expenses for all pre and post events. Uphold the highest standards of cleanliness, safety, and conduct. * Knowledge of OSHA and safety standards within Housekeeping department.Determines and maintains the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event. Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.

Administrative Assistant, 04/2009 to 11/2013
Seeds For Life PropertiesCity, STATE,

Answering and returning phone calls from property buyers and sellers Maintain contact lists of real estate agents and FSBO Produce and distribute correspondence memos, letters, faxes and forms writing earnest money checks Provide information by answering questions and requests through email/chat Search for properties information on Multiple websites Generate reports Managing company social media accounts regarding properties Prepare and monitor invoices Carry out administrative duties such as filing, typing, copying, binding, scanning, etc. Marketing homes on multiple websites/ writing content/blogging Write letters and emails on behalf of other office staff Maintain computer and manual filing systems Handle sensitive information in a confidential manner Coordinate office procedures Reply to email, and telephone inquiries from sellers and buyers Develop and update administrative systems to make them more efficient Schedule appointments for property inspector . Generating Leads online through Facebook, Ad words, Instagram, Craigslist, Property Shark, Loop net,,, Realty track and etc.

Education and Training
Associate of Science: Medical Transcription, Expected in 09/2013 to Kaplan University - Davenport, IA
High School Diploma: , Expected in 06/1994 to Turner County High School - Ashburn, GA

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Resume Overview

School Attended

  • Kaplan University
  • Turner County High School

Job Titles Held:

  • Customer Care/Billing Specialist
  • Talent Acquisition Specialist/Information Technology Specialist
  • Housekeeping Manager
  • Administrative Assistant


  • Associate of Science
  • High School Diploma

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