Customer Care Associate resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Assertive Inside Sales Representative with strong sales background and over 5 years experience in Sales. Great team player with full knowledge of sales presentation. Excellent communicator when dealing with both internal and external customers.

Reliable Customer Care Associate with strong background helping customers with diverse needs. Competent with telephone, email and chat inquiries. Calms individuals dealing with highly stressful situations. Balances scripted responses with personal expertise to quickly resolve inquiries.

Diligent Customer Care advocate, bringing proven customer relations and problem-solving abilities. Work effectively in fast-paced environments to build trust and resolve complex issues. Tech-savvy professional equipped with knowledge and relationship-building abilities necessary to drive retention and key satisfaction metrics.

Hardworking Customer Care associate bringing many years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Successful Sales and Customer Relations Expert with 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

  • Inbound and outbound Customer Service
  • Inside sales
  • Data entry
  • Accurate product description
  • Payment processing
  • Custom order management
  • Customer Relationship Management
  • First Call resolution
  • Credit card processing
  • Professional telephone demeanor
  • Money handling abilities
  • Sales expertise
  • Warehousing functions
  • Accurate product description
  • Ability to multitask
  • Strong client support
  • Computer knowledge
  • Customer Complaints Resolution
  • Great Mathematics skill
  • Diligent researcher
  • Attention to detail
  • Effective listening
Work History
10/2019 to Current Customer Care Associate Emd Millipore | Weiterstadt, DE,
  • Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs.
  • Identified crisis calls and arranged for emergency assistance to resolve important problems such as fraudulent charges and billing errors.
  • Resolved service failures for Jessicaia's Secret and other major brands' customers, including coordinating return appointments and referrals to specialists.
  • Contributed to continuous improvement team-wide by collecting data on calls and giving managers knowledgeable feedback.
  • Maintained good call control to quickly uncover questions and keep call times low.
  • Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
  • Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
  • Created knowledge-base articles and content to share new information with team members.
  • Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Managed billing, service and account issues for our Private label and Cobrand customers.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Minimized financial discrepancies by accurately analyzing report data and devising appropriate solutions.
  • Achieved 90% satisfaction rating through consistent, proactive resolutions of customer issues on first call.
  • Increased customer satisfaction ratings from 80% to 95% by solving problems promptly and to customer expectations.
  • Explained charges, fees, terms of sales and service agreements to over 80 customers daily.
  • Leveraged sales expertise to promote Jessica's Secret's products and capitalize on upsell opportunities.
  • Assisted call-in customers with questions and orders.
  • Educated customers on promotions to enhance sales.
  • Developed client rapport by promptly processing requests and resolving financial discrepancies.
  • Achieved long-term business objectives by analyzing customer feedback for process improvements.
  • Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures.
  • Reduced spending by negotiating beneficial deals to secure ideal rates.
10/2016 to 09/2018 Inside Sales Specialist General Electric | Baltimore, MD,
  • Developed and deepened customer relationships to drive revenue growth.
  • Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Maintained up-to-date knowledge of all available products.
  • Answered average of 30 incoming customer calls daily.
  • Achieved 42% account retention rate, well above industry average of 25%.
  • Completed 60 daily cold calls on average
  • Ranked 3 out of 10 sales representatives in in 2017.
  • Answered customers' questions regarding products, prices and availability.
  • Set weekly goals for 3 inside sales representatives
02/2010 to 09/2016 Sales Representative/ Customer Service Obvisleek-Mojo Water Resources And Machinery Ltd. | City, STATE,
  • Devised and implemented product strategies for filling market gaps and driving consistent sales.
  • Expanded customer base by over 1000% and boosted profit by almost 3000% in 5 years.
  • Effectively sold over 90% of inventory in 1 year
  • Trained and mentored 5 new sales representatives.
  • Built strong rapport with clients by understanding needs and clearly explaining products.
  • Achieved targetted sales goals by promoting our new submersible pump brands from China and enrolling clients by explaining programs and services to interested individuals.
  • Exceeded established sales goals and increased client retention by 65% through stellar customer service skills
  • Helped resolve client problems quickly with superior customer service.
  • Cold-called well drilling companies leads and closed over 5000 sales in 5 years
  • Contacted customers and prospects to generate new business for new products to achieve company goals.
  • Communicated with customers to understand needs and recommend appropriate solutions.
Expected in | Saint Finbarr's College, Lagos, GPA:
  • Graduated with 3.7 GPA
Expected in 01/2019 GED 3.8GPA | New Mexico Higher Education , Albuquerque , GPA:

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Resume Overview

School Attended

  • Saint Finbarr's College
  • New Mexico Higher Education

Job Titles Held:

  • Customer Care Associate
  • Inside Sales Specialist
  • Sales Representative/ Customer Service


  • GED 3.8GPA

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