Highly efficient individual, capable of multitasking, with extensive Customer Service
experience. Extremely motivated, strives to acquire and master new skills. Able to be creative in
problem solving as well as empathetic to patient or client needs while adhering to company guidelines.
Appreciates and encourages teamwork among peers.
Customer Service/Call Center
Microsoft Office 2016
05/2016 to 12/2017
Customer Care AssociateConduent － Macon, GA
Resolved product/policy issues and shared benefits of new technology.
Research issues on various computer systems and databases to resolve
complaints and answer inquiries.
Informs customers about issue resolution progress.
Provided thorough support and problem resolution for customers.
Assisted customers with technical issues via email, live chat and telephone.
06/2013 to 05/2016
Senior Dispatcher, OperatorCustomer Elation － Macon, GA
Assisted medical offices by answering after hours rollover calls, documenting caller information and delivering the message to the appropriate client.
Scheduled patients appointments.
Cross-trained and provided back-up for other customer service representatives when needed.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
03/2010 to 06/2013
Certified Nursing Assistant/ SecretaryColiseum Medical Center － Macon, Georgia
Recorded and filed patient data and medical records.
Arranged and assisted with hospital admissions.
Answer patient call signals, signal lights, bells, or intercom systems to
determine patients' needs.
Record vital signs, such as temperature, blood pressure, pulse, or
respiration rate, as directed by medical or nursing staff.
08/2008 to 05/2010
Direct Support StaffResCare HomeCare － Macon, GA
Recorded patients' medical history, vital statistics and test results in medical records.
Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.
Assisted patients with healing and recovery after surgery.
Assisted patients with strokes, head traumas, comas and intracranial hematomas.
Assisted patients with multiple chronic diagnoses including COPD and asthma.
Took and recorded patients' temperature, pulse and blood pressure.
Education and Training
Associate of Science: Information TechnologyGeorgia Military College － Warner Robins, GA, USInformation Technology