Engaging, patient, and tenacious customer service professional with 5+ years experience. Seeking to use proven data input and customer service skills to grow customer loyalty. Worked as a customer service representative for over 5 years. Handled phone calls and customer complaints daily.
Skills
Windows 7 and up, Microsoft Works, Word, Office,Excel Printer, Fax, Scanner, multiple phone lines, Copier.
Also POS proficent.
Experience
Conduent February 2017 to CurrentCustomer Care Associate Boca Raton, FL
Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Cross-trained and provided back-up for other customer service representatives when needed. Guaranteed positive customer experiences and resolved all customer complaints.
Assisted patients with financial assistance with getting their medications.
Sutherland Healthcare SolutionsOctober 2015 to February 2017Acquisition/ Retention and Eligibility Specialist Coral Springs, FL
Cross Trained in several Lines of Business
Scheduled appointments for current members to re-certify health coverage
Pre-qualified and scheduled appointments for new prospects to enroll in Healthfirst a New York based health insurance company.
Provided eligibility of benefits to healthcare providers.
Conducted benefit investigations for patients and healthcare providers.
Also, reviewed claims for billing purposes.
Sutherland Healthcare SolutionsOctober 2015 to February 2017Retention/Acquisition Eligibility Specialist Coral Springs, FL
Cross Trained
Schedule appointments for current members to re-certify health insurance.
Also, prequalified and scheduled appointments for new prospects for potential health insurance through New York based HealthFirst.
Provided eligibility of benefits to healthcare providers for their patients.
Conducted benefit investigations for patients and healthcare providers.
Party CityJuly 2013 to September 2015Front End Supervisor Pompano Beach, FL
Processed merchandise returns and exchanges. Took special orders in person and over the phone. Replenished merchandise shelves with items from the stockroom. Organized the store by returning all merchandise to its proper place. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Stocked and rotated inventory regularly. Communicated all merchandise needs or issues to appropriate supervisors. Recommended, selected and helped locate merchandise based on customer needs and desires. Assisted customers in finding out-of-stock items. Accurately logged all daily shipping and receiving orders. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Maintained adequate cash supply in cash drawers in multiple checkout stations. Compiled weekly monetary reports and records for store managers. Guaranteed positive customer experiences and resolved all customer complaints.
Walmart (Temp)April 2012 to March 2013Cashier Sales Associate Stock Pompano Beach, FLTrained all new sales employees on effective techniques. Completed purchases with cash, credit and debit payment methods. Worked flexible schedule to accommodate changing customer levels. Resolved customer problems by investigating issues, answering questions and building rapport. Kept an eye on building premises for loss prevention and security purposes. Offered exceptional customer service to differentiate and promote the company brand. Educated customers on product and service offerings.
Teleperformance USAAugust 2011 to February 2012AT&T Warranty Specialist North Lauderdale, FLResolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Maintained composure and patience in face of difficult customer situations. Helped customers track and ship packages, responding to an average of 100+ calls per day. Support customers with online billing and account issues. Trained new employees and explained protocols clearly and efficiently. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Referred difficult issues to upper management while maintaining positive rapport with customer. Supported customers having data connectivity issues. Provided thorough support and problem resolution for customers.
T.J. MaxxFebruary 2009 to February 2010Sales Associate Fort Lauderdale, FLMet incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Trained all new sales employees on effective techniques. Worked flexible schedule to accommodate changing customer levels. Organized items in visually appealing manner. Answered incoming telephone calls with professional and knowledgeable responses. Set aside on-hold reservations. Created attractive displays. Provided expert product and service information. Answered customers' questions and addressed problems and complaints in person and via phone. Maintained visually appealing and effective displays for the entire store.
Education and Training
February 2017Class D Security License in Security
The Security Training GroupPembroke Pines, FL
Blanche Ely High SchoolJune 2011Diploma: GeneralPompano Beach, FLGeneral
Skills
schedule
appointments, Schedule appointments, cash register, CPR, customer service, Fax, insurance, Excel, Office, Windows 7, Word, Microsoft Works, Copier, POS, Printer, public safety, safety, Sales, Scanner, Telephone, phone, troubleshooting, written
