LiveCareer-Resume

customer care associate resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Seeking to obtain a sales position that incorporates an assertive, reliable and passionate professional. Bachelor of Science degree in Biochemistry/Biotechnology with a strong foundation in a medical environment with exceptional client relationship building; also possess the laboratory skills and knowledge of medical terminology that can be used to identify revenue-generating opportunities.

Skills
  • MS Office (PowerPoint, Word, Outlook, and Excel)
  • Computer (PC) literacy
  • High aptitude for learning new information and adapting to new environments
  • Developed strong team effort and working independently
  • Processing Private Insurances and Medicaid|Medicare claims
  • Data analysis
  • Drug inventory management and analysis
  • Pharmaceutical product Sales
  • Microbiology, Molecular Biology, and Biotechnology/Biochemistry lab background
  • Ability to travel and relocate
  • Performed adherence calls
  • Increased prescription volume
  • Positive influencing selling skills that lead to desired business outcomes
  • Knowledge of industry standards such as FDA
  • Complied with HIPAA all relevant clinical guidelines
  • Administrative, Reporting
  • Biochemistry, Safety
  • Biotechnology, Sales experience
  • Interpersonal, Selling
  • Oral, Sales
  • Competitive, Scientific
  • Client relations, Phone
  • Customer service, Time management
  • Data analysis, Written
  • Insurance
  • Inventory management
  • Inventory control
  • Legal
  • Director
  • Managing
  • Meetings
  • Excel
  • MS Office
  • Outlook
  • PowerPoint
  • Word
  • Molecular Biology
  • Pick
  • Policies
  • Presentation skills
  • Medical terminology knowledwedge
Work History
Customer Care Associate, 12/2019 - Current
Merck Kgaa Cleveland, OH,
  • Processed sales orders for Universities. Hospitals and laboratories.
  • Created sale quotations for clients.
  • Worked with DEA, Technical Services, and Sales Support department for complex problem solving for clients.
  • Bookkeeping notes for client profiles.
  • Handled material resource planning, and dealt with expediting requests for products inventory.
  • Worked with accounts receivable for client payment information and invoices.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Optimized customer support by establishing collaborative service environment.
  • Effective liaison between customers and internal departments.
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Reviewed order data on [Timeframe] basis to verify transactions and shipping dates.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained good call control to quickly uncover questions and keep call times low.
  • Identified crisis calls and arranged for emergency assistance to resolve important problems such as [Type]s and [Type]s.
Pharmacy Technician, 10/2016 - Current
Yale-New Haven Health North Haven, CT,
  • Developed relationships through customer service interactions at prescription drop off and pick up counters, leading to cross-selling opportunities with regular customers.
  • Continued composure while answered phone calls regarding patient medications and provided answers to customer questions during stressful interactions.
  • Advised customers of supply and cost tendency and assisted in inventory control, consulted with customers.
  • Maintained administrative work, including managing and reporting controlled substances documentations.
  • Collaborated with team members to share best practices to increase value for customers.
  • Prioritized and appropriately responded to tasks in a high-stress environment.
  • Answered multi-line phone calls and high-urgency requests from customers, practitioners, pharmacists, and team members efficiently and professionally.
  • Consulted with private insurance companies, Medicare, and Medicaid representatives to complete claims processing, resolve concerns and reconcile payments.
Student Intern, 04/2016 - 08/2016
Ucla Health Los Angeles, CA,
  • Advanced laboratory skills learning complex techniques such as pipetting, measuring using chemical scales, and chemical handling for manufacturing of products.
  • Educated customers to ensure that products are understood and used effectively.
  • Created Material Safety Data Sheets for G-Biosciences products using Excel and Lisam ExESS Software.
  • Acquired valuable time management skills working on several different projects simultaneously; such as manufacturing several products concurrently, creating/combining multiple MSDS's.
  • Attended meetings to engage with a variety of audiences and facilitate future projects with Lab Director and team members.
  • Targeted new accounts/customers to aggressively sell and grow business.
  • Identified competitive companies to compare and compete for prices on products.
  • Complied with all company policies, standards, and legal requirements.
Education
Bachelor of Science: Biochemistry & Biotechnology, Expected in 05/2019
-
The University of Missouri - Saint Louis, MO,
GPA:
Status -

Saint Louis - Saint Louis

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Resume Overview

School Attended

  • The University of Missouri

Job Titles Held:

  • Customer Care Associate
  • Pharmacy Technician
  • Student Intern

Degrees

  • Bachelor of Science

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