LiveCareer-Resume

customer care associate 2 resume example with 17+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Successful Customer Care Associate 2 with 11 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Great at handling difficult situations through resourcefulness and adaptability.

Willingness to work with anyone, lead by example with a positive attitude, Upbeat and energetic. Willingness to take on new task and always give 110%, dependable and willing to do what it takes to get the job done, not afraid to ask for help or assistance and always looking for feedback to improve. Willingness to take on added responsibilities to meet team goals.

Skills
  • Cashiering
  • Multi tasking
  • Process updates
  • User instruction creation
  • Support line
  • Training documentation
  • Manage high call volumes
  • Understanding Customer Needs
  • Call Documentation
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Billing and Payment Processing
  • Customer needs anticipation and conflict mitigation
Education
Las Vegas High School Las Vegas, NV Expected in High School Diploma : - GPA :
Work History
Magellan Health Services - Customer Care Associate 2
Pensacola, FL, 11/2012 - Current
  • Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
  • Maintained good call control to quickly uncover questions and keep call times low.
  • Contributed to continuous improvement team-wide by collecting data on calls and giving supervisors knowledgeable feedback.
  • Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
  • Fielded inquiries via email to offer immediate assistance with customers' needs.
  • Documented caller information in Genesys delivery system to initiate standard responses based on particular needs.
  • Updated User Instruction's and shared new information with team members to insure they are up to date with current process's.
  • Helped large volume of customer calls as well as commercial volumes every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Work multiple Positions to include Support line, Commercial volumes, Cashiering as well as handle calls for Ground Water management , Conservation, Springs as well as Water Waste.
  • C2M integration, Documentation and go live Support
  • Work on INA report to resolve over 500 premises with INA and success rate of 80% approximately.
  • Facilitate new training with other team members for over 70 Customer Service reps.
  • Use Microsoft Word and other software tools to create documents and other communications
  • Devoted special emphasis to punctuality and work to maintain outstanding attendance record


Entegris, Inc. - Customer Care Associate 1
Burnet, TX, 11/2011 - 11/2012
  • Answered calls for LVVWD, Springs Preserve and SNWA
  • Answer questions about conservation program and send out conservation packets
  • Received calls about summer camps, was able to schedule summer camps for parents and take payments via phone for these events
  • Access accounts to determine if they qualify for property owner leak adjustment program
  • Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
  • Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
  • Maintained good call control to quickly uncover questions and keep call times low.
  • Identified issues, analyzed information and provided solutions to problems
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Used critical thinking to break down problems, evaluate solutions and make decisions

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Resume Overview

School Attended

  • Las Vegas High School

Job Titles Held:

  • Customer Care Associate 2
  • Customer Care Associate 1

Degrees

  • High School Diploma

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