Knowledgeable and dedicated customer service professional with extensive experience in healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and helping others succeed.
Responsible for procedural and technical support related to clinical, billing, training aspects of company software application. Support user-facing applications in fast-paced environment, while providing superior customer service and ensuring outstanding quality. Troubleshoot and document software operational and technical issues with complete documentation. Escalate unresolved issues when needed and maintain ownership of cases through resolution.
Responsible for delivering end-user training for physicians, other clinicians, and non-clinical staff to develop competence in use of EPIC electronic health record (EHR) system and other computer software applications for various clinical areas and departments within OhioHealth system.
Responsible for maintaining and supporting clinical, financial, and electronic medical record systems, including Quadramed Affinity, GE Centricity, HealthWorks, Relay Health (ePremis), Logicare, AHIQA, Centricity Perinatal, and MedHost.
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