Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
⢠Provided confidential information to caller only after properly authenticating caller in accordance to set policy and procedures
⢠Met and exceeded very strong sales goals on a daily basis with referring additional Regions Bank products and services
⢠Solved complex problems with multiple software programs simultaneously in a timely manner
⢠Handled escalated issues very well and worked to diffuse situations to ensure customer satisfaction. ⢠Helped new and existing clients open personal accounts, resolve issues related to online banking services, and navigate bank website; assisted corporate and small business account with online business banking.
⢠Unlocked locked accounts and provided temporary passwords to provide access to online accounts. ⢠Troubleshot issues over the phone for customers using Firefox, Internet Explorer, Chrome, and Safari. ⢠Supported customer service representatives by addressing customer inquiries by phone.
⢠Demonstrated appropriate and professional phone skills, exhibited composure and patience at all times
⢠Use my banking product knowledge to expand customer relationships
⢠Perform investigation and resolution of customer disputes with regards to charge off accounts.
⢠Handled customer disputes for unrecognized charges, non-receipt of goods, etc.
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