customer care agent resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

  • Conflict Mediation
  • Data Evaluation
  • Calm and Professional Under Pressure
  • De-escalation Techniques
  • Upselling Products and Services
  • Translation and Interpretation Services
  • Issue and Complaint Resolution
  • Courteous with Strong Service Mindset
  • Customer Service
  • Understanding Customer Needs
  • Data Entry and Maintenance
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • CRM Software
  • Customer Account Management
  • Verbal and Written Communication
  • Payment Processing
  • Microsoft Office
  • Promoting Brand and Company Identity
  • Inbound and Outbound Calling
  • Teamwork and Collaboration
  • Sales and Upselling
  • Salesforce CRM
  • Administrative and Office Support
  • Relationship Building
  • Proactive Self-Starter
Customer Care Agent, 04/2022 to Current
ConcentrixRichardson, TX,
  • Assist customers with phone, chat, and email inquiries regarding product questions, service questions, billing problems, and general client concerns.
  • Responsible for maintaining a high level of professionalism with customers and working to establish a “WOW Experience” with each interaction.
  • Provide customers and prospects with information and pricing about ZenBusiness products and services and effectively close the sale.
  • Update customer information within Salesforce during and after each customer contact.
  • Stay updated on product knowledge and take initiative to expand industry knowledge.
    Maintain Satisfaction Ratings based on criteria set by leadership.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Ranked in top level for customer satisfaction among team members.
Financial Services Associate, 06/2021 to 04/2022
Navy Federal Credit UnionKailua, HI,
  • Processed cash, check and credit card payment transactions.
  • Developed and maintained relationships with customers and assisted in generating sales opportunities.
  • Developed and maintained relationships with customers while generating sales opportunities for financial products.
  • Monitored and fulfilled customer banking requests by assessing customer requirements.
  • Processed loan applications and financial transactions following company procedures.
  • Maintained records of accounts.
  • Performed required calculations and compiled and sorted documents.
  • Monitored financial transactions and recommended ways to increase productivity.
  • Offered sound financial recommendations to promote financial security, moving clients to take action.
  • Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions.
Bank Teller, 10/2019 to 06/2021
Washington FederalScottsdale, AZ,
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Reconciled cash and checks against computer records at end of shift.
  • Entered transactions into computer and issued customer receipts.
  • Responded and assisted customers with account inquiries and updates.
  • Explained bank services, financial products and applicable fees to customers.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Opened new checking, savings and lines of credit for customer accounts.
Personal Banker, 05/2017 to 10/2019
Bancfirst CorporationSeminole, OK,

• Provided confidential information to caller only after properly authenticating caller in accordance to set policy and procedures
• Met and exceeded very strong sales goals on a daily basis with referring additional Regions Bank products and services
• Solved complex problems with multiple software programs simultaneously in a timely manner
• Handled escalated issues very well and worked to diffuse situations to ensure customer satisfaction. • Helped new and existing clients open personal accounts, resolve issues related to online banking services, and navigate bank website; assisted corporate and small business account with online business banking.
• Unlocked locked accounts and provided temporary passwords to provide access to online accounts. • Troubleshot issues over the phone for customers using Firefox, Internet Explorer, Chrome, and Safari. • Supported customer service representatives by addressing customer inquiries by phone.
• Demonstrated appropriate and professional phone skills, exhibited composure and patience at all times
• Use my banking product knowledge to expand customer relationships
• Perform investigation and resolution of customer disputes with regards to charge off accounts.
• Handled customer disputes for unrecognized charges, non-receipt of goods, etc.

Education and Training
High School Diploma: , Expected in 05/2011 to Gulfport High School - Gulfport, MS

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Resume Overview

School Attended

  • Gulfport High School

Job Titles Held:

  • Customer Care Agent
  • Financial Services Associate
  • Bank Teller
  • Personal Banker


  • High School Diploma

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