customer care agent resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Dedicated worker willing to take on any task to help team. Offering numerous years of experience in several different felids. Hard worker with exceptional record of punctuality and good attitude.

  • Documentation and reporting
  • Billing coordination
  • First Call resolution
  • Inbound Customer Service
  • Custom order management
  • Till counting
  • Cataloging
  • Customer Relationship Management
  • Warehousing functions
  • Receiving support
  • Recordkeeping strengths
  • Training development aptitude
  • Professional telephone demeanor
  • Strategic sales knowledge
  • Order fulfillment
  • Sales expertise
  • Shipping procedures understanding
  • Stocking and replenishing
  • Money handling abilities
  • Product testing
  • Small parts assembly
  • Skilled in final assembly processes
  • Assembly and production
  • Fusing, cutting and measuring tools experience
  • Qualified in blueprint interpretation
  • Product Assembly
  • Component Debugging
  • Machine maintenance
  • Blueprint reading
  • Project Management
  • Operations support
  • Equipment operation
  • Component installations
  • Materials management
  • Manufacturing
  • Supply chain distribution
  • Equipment monitoring
  • Materials transportation
  • Packing and scanning
  • Shipping and receiving
  • Packaging
  • Scheduling
  • Teamwork
  • Sorting
  • Hand Tools
  • Materials Packing
  • Material Flow Management
  • Packaging Procedures
  • Shipping procedures
  • Attention to Detail
  • Good Telephone Etiquette
  • Teambuilding
  • MS Office
  • Flexible and Adaptable
  • Active Listening
  • Self-Motivated
  • Google Workspace
  • Cultural Awareness
  • Customer support
  • Client Communication
  • Quality Assurance Controls
  • Professional Telephone Voice
  • Calm disposition
  • Call center operations
  • Answering questions
  • Typing 90 wpm
  • Technical Support
  • Brand representation
  • Complaint resolution
  • Verbal and written communication
  • Inbound phone calls
  • Customer service optimization
  • Cash Handling
  • Problem-solving skills
  • Logging call information
  • Account management
  • Quality assurance
  • Gathering information
  • Performance improvement
  • Client amenities
  • Company guidelines and procedures
  • Travel Research
  • Travel Insurance
  • Special Needs Travelers
  • Hotel Accommodations
  • Team Oversight
  • Conflict Resolution
  • Decision-Making
  • Dependable and Responsible
  • Teamwork and Collaboration
  • Marketing
  • First Aid/CPR
Work History
Customer Care Agent , 09/2021 to Current
ConcentrixPhiladelphia, PA,
  • Resolved concerns with products or services to help with retention and drive sales.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Assisted call-in customers with questions and orders.
  • Analyzed customer feedback for process improvements to achieve long-term business objectives.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Logged call information and solutions provided into internal database.
  • Managed supplier deliveries around client needs to increase client retention.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained and managed customer files and databases.
  • Navigated multiple computer systems and applications to find information.
  • Communicated with clients regarding account services, statements, and balances.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Recommended products to customers, thoroughly explaining details.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Sought ways to improve processes and services provided.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Implemented and developed customer service training processes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Recorded actions taken, issues resolved and noted information to effectively manage customer accounts.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Investigated and resolved accounting, service and delivery concerns.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Promptly responded to inquiries and requests from prospective customers.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Provided ongoing guest service.
Assembly Worker /Packaging Associate, 10/2020 to 09/2021
LovejoyCity, STATE,
  • Assisted with quality and production process improvements to support new packaging initiatives.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Conducted basic repairs of vacuum sealers, pallet jacks and lifts to keep equipment properly cleaned and maintained.
  • Managed job performance of warehouse personnel to encourage steady and productive workflow.
  • Supported new employees with training in proper stripping, packaging, inventory management and cleaning.
  • Interacted with inspection department to address and resolve packaging issues.
  • Completed processing activities to conform with laws, safety standards and product hygiene standards.
  • Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
  • Labeled, recorded and inspected packaging to prepare for shipment or storage.
  • Minimized waste and reduced volume of packaging materials used to prepare shipments.
  • Visually inspected devices for defects and placed defective items into reject bin.
  • Applied blank labels to devices, packaged and sealed items before sending for quality review.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Completed assigned tasks quickly to decrease production time.
  • Followed detailed assembly instructions, processes and procedures.
  • Troubleshot faulty equipment.
  • Notified supervisor of issues with equipment or production.
  • Maintained supply inventory by checking stock to determine inventory level.
  • Disassembled, reassembled and corrected changeover.
  • Removed rough spots to enhance parts alignment and improve finishes.
  • Checked position and alignment of each component to prevent errors and minimize materials waste.
  • Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
  • Followed outlined specifications to implement assembly plans.
  • Competently installed foam insulation on tubing and controls.
  • Identified machinery malfunctions by performing troubleshooting tasks.
  • Inspected and tested components, assemblies and power tools for proper functionality.
  • Obtained appropriate tooling and fixtures for each assembly job.
  • Compared parts to stock lists and material parameters to check compliance and identify non-conforming parts.
Travel Agent Clerk, 09/2016 to 11/2019
Baymont Inn And SuitsCity, STATE,
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
  • Strengthened quality controls to enhance revenue and control downtime.
  • Maintained consistent record of completing projects in accordance with schedule and budget requirements.
  • Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Implemented automated office systems, optimizing client and data communications as well as records management.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
  • Collaborated with colleagues to implement best practices across department and exceed team goals.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Responded to clients' questions, issues and complaints and found appropriate solutions when needed.
  • Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Capitalized on emerging industry and market trends to enhance business and customer relations strategies.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Helped senior managers make effective decisions based on current and accurate reporting.
  • Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
GED: , Expected in to Lake Michigan College - South Haven Michigan,

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Resume Overview

School Attended

  • Lake Michigan College

Job Titles Held:

  • Customer Care Agent
  • Assembly Worker /Packaging Associate
  • Travel Agent Clerk


  • GED

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