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Customer Care Agent Resume Example

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CUSTOMER CARE AGENT
Professional Summary

Experienced in applying exceptional customer service for 10 years with conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.

Skills
  • Guest service
  • Time management skills
  • Quick learner
  • Employee development
  • Performance improvements
  • Cost analysis and savings
  • Schedule management
  • Client relations and retention
  • Quality assurance controls
  • Call center experience
  • Focused on customer satisfaction
  • Skilled multi-tasker
  • Inbound Customer Service
  • Money handling abilities
  • Multi-line phone talent
  • Account management
  • Complaint resolution
Work History
Customer Care Agent, 05/2019 to Current
Company Name – City, State
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Educated customers on promotions to enhance sales.
  • Explained charges, fees, terms of sales and service agreements to customers daily.
  • Communicated with customers to assess and address individual needs, providing timely and quality support.
  • Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures.
  • Assisted call-in customers with questions and orders.
Manager, 09/2010 to 05/2019
Company Name – City, State
  • Executed cash transactions quickly and accurately.
  • Delivered trays and bags to patrons and assisted with collecting items such as drinks, utensils and condiments.
  • Managed inventory of dining room products, including condiments, linens and flatware.
  • Greeted guests with friendliness and professionalism.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Monitored multiple databases to keep track of all company inventory.
  • Stocked displays with new and transferred merchandise.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Removed trash, spills and trays to keep areas clean and professionally organized.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Plan for the shift a week prior
  • Take proper documentation when needed
  • Make sure proper procedures are being followed
  • Handle customer complaint on the phone and in person with a calm voice and ensure the customer is satisfied
  • Make sure that everyone is doing the proper cleanliness activities assigned to them
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
At&t Customer service , 07/2013 to 09/2013
Company Name – City, State
  • Answered the phone with a positive attitude and asked the right questions to better understand customer needs.
  • Resolved issues swiftly through meticulous research and quick decision making.
  • Delivered a high level of service to clients in an effort to build upon relationships for the future.
  • Identified fitting products and services through phone-based customer inquiries.
  • Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
  • Completed connections between callers, departments and professionals.
  • Answered calls with a friendly and polite approach to ensure excellent customer service.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Confirmed that appropriate changes were made to resolve customers' problems.
  • Multitasking between 3 different systems while taking notes on the customers account
  • Making payment, setting payment arrangements and adding or removing lines from their accounts

Bus Attendant, 12/2012 to 06/2013
Company Name – City, State
  • Completed daily mandated accountability documentation for each student.
  • Helped children to safely board and exit buses.
  • Determined and adjusted seating arrangements to address behavioral or safety concerns.
  • Observed student behaviors and looked for signs of concerns such as injury, illness and emotional disturbance.
  • Developed and deepened professional and productive relationships with students, teachers and parents.
  • Answered questions and provided accurate information to students and family members.
  • Mediated talks between parents and teachers regarding disciplinary concerns.
Education
High School Diploma: 2012
Kathleen Senior High School - City, State
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Resume Overview

School Attended

  • Kathleen Senior High School

Job Titles Held:

  • Customer Care Agent
  • Manager
  • At&t Customer service
  • Bus Attendant

Degrees

  • High School Diploma : 2012

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