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Customer Care Agent Resume Example

Resume Score: 90%

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CUSTOMER CARE AGENT
Career Overview

Motivated customer service representative with over 3 years . Ability to easily adapt and adjust , Experience in a fast-paced environment. Personable and responsible Cashier with 1+ years of experience working in fast-paced environments. Solid team player With great positive attitude. proficient in relevant computer applications required language proficiency knowledge of customer service principles and practices knowledge of call center telephony and technology experience in a call center good data entry and typing skills knowledge of administration and clerical processes

Highly enthusiastic customer service professional with 1Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Personable and responsible Cashier with [number] years in retail and customer service. Solid team player with upbeat, positive attitude.2 years client interface experience.

Core Strengths

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Energetic work attitude

Markdown/promotional procedures

Store maintenance ability

Inventory control familiarity

Opening/closing procedures

Adaptive team player

Telecommunication skills

Invoice processing


Accomplishments

Customer Assistance 

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales 

  • Consistently generated additional revenue through skilled sales techniques.

Product Sales 

  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Market Research 

  • Interviewed clients via market research surveys to identify product issues and customer needs.

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking 

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance 

  • Assisted in the managing of the company database and verified, edited and modified members' information.
Work Experience
Ltd commoditiesRacine, ILCustomer Care Agent02/2015 to 07/2015
  • Take inbound calls to handle customer account maintenance, handle customer orders, cancel orders, replace orders, problem solve customers problems with replacement or refund, track orders for customers via-ups or postal service.
  • Accomplishments Advanced from order entry to customer care and billing agent in first two weeks.
KholsRacine, wi cashier (seasonal))12/2014 to 01/2015

Managing all the cash transactions in their workplace Maintaining daily account of the daily transactions

Balancing the daily account at the end of each day Checking the daily cash balance Interacting with the

customers that come to the counter Solving all their cash related queries Checking for the price of products and

any discounts or offers Receiving coupons and deducting the said amount from the customers Organizing

all the

work they do and maintaining the accounting records Reporting discrepancies they find within the accounts to

their superiors Making daily, weekly and monthly transaction reports.

Dohenys Water WareHousekenosha, wi call center agent04/2012 to 09/2014

Take inbound calls/ make outbound calls handle customer inquiries both telephonically and by email research required information using available resources manage and resolve customer complaints provide customers with product and service information enter new customer information into system update information for existing customers process orders, forms and applications identify and escalate priority issues route calls to appropriate resource follow up customer calls where necessary document all call information according to standard operating procedures track customers product via fed-ex upsell products

lovely careround lake , ilcaretaker/transporter02/2012 to 12/2014

Developed patient care plans, including assessments, evaluations, and nursing diagnoses.Supported patients with customized patient teaching tools.Coordinated with doctors and registered nurses to develop care plans for patients.Transported clients to appoitments on a needed basis, helped cna with dressing clients

MarketProbekenosha, wi Telemarketer/ CSR11/2011 to 04/2014

Provide excellent customer service for customers, take surveys for U.S. bank, keep up with high call volume

on a daily basis , handle reviews and complaints,Collected customer feedback and made process changes to exceed customer satisfaction goals.Demonstrated mastery of customer service call script within specified timeframes.Built customer loyalty by placing follow-up calls for customers who reported product issues.

Wilson Janitorial Wauk, ilRecepsonist06/2011 to 03/2014

Make appointment for cleaning teams Authorize payments , schedule team meetings, handle call in log when on needed basis waxing floors, sweeping, mopping washing

windows,

shampooing carpets handling trash in various offices.

Educational Background
2008Ruther Central high, Kenosha, WI
GED2008Ruether Central Hight, kenosha, wi , usa
degree:office assistant14Gateway Technical , kensoha, wi, usa
Willing to relocate: Anywhere
Additional Information
  • Willing to relocate: Anywhere Authorized to work in the US for any employer
Skills

accounting, analyst, attention to detail, balance, billing, Call Center, Cashier, Excellent communication, Conflict resolution, Client


relations, Excellent Customer Service, customer service, Customer Service Skills, Customer care, Data Entry, decision making, Dependable, email, forms, hand tools, listening, Managing, Mark, Market, materials, windows, order entry, organizational skills, Strong organizational skills, Organizing, packaging, Personnel, problem


analysis, problem solving, Fast learner, Receiving, Receptionist, Reporting, research, Self-motivated, surveys, team work, 40 wpm, written


communication skills

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DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Ltd commodities
  • Khols
  • Dohenys Water WareHouse
  • lovely care
  • MarketProbe
  • Wilson Janitorial

School Attended

  • Ruther Central high
  • Ruether Central Hight
  • Gateway Technical

Job Titles Held:

  • Customer Care Agent
  • cashier (seasonal))
  • call center agent
  • caretaker/transporter
  • Telemarketer/ CSR
  • Recepsonist

Degrees

  • 2008
    GED 2008
    degree : office assistant 14

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