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customer care resume example with 15+ years of experience

Jessica Claire
, San Francisco, CA 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Highly Motivation, goal oriented individual seeking a career. With 10 years of experience in airport operational services I would be a great asset to any company given my drive and dedication to fulfill delegated tasks. A cheerful team player with strong communication skills and updated knowledge of safety regulations within the airport industry. Recognized for the ability to communicate effectively and provide positive feedback to customers. Proven ability to increase sales and implement additional processes that drive profitability. I am searching for an employer where there is the opportunity to grow within the company and meet its objective.

Experienced Costumer Service with over 9 years of experience in Publix. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Multi-talented G2 Secure Staff consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • Excellent customer service skills
  • Focused on consistent, quality care
  • Customer orders
  • Patient care standards
  • Childcare experience
  • Call center customer service
  • Customer service excellence
  • Customer care
  • Customer service and care
Work History
11/2016 to Current
Customer care Gusto Denver, CO,
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions
  • Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Defused customer concerns with exceptional conflict and problem resolution skills
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
06/2005 to 02/2016
Cashier Wegmans Food Markets Penfield, NY,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Reviewed and resolved differences between accounting information and cash drawer
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Counted cash in register drawer at beginning and end of shift
  • Checked prices for customers and processed items sold by scanning barcodes
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Answered questions about store policies and concerns to support positive customer experiences
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Assisted customers by answering questions and fulfilling requests
  • Operated cash register for cash, check and credit card transactions with 10% accuracy
03/2014 to 01/2015
Cashier Wegmans Food Markets Phoenix, NY,
  • Checked prices for customers and processed items sold by scanning barcodes
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Operated cash register for cash, check and credit card transactions with 10% accuracy
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Reviewed weekly sales circulars and monitored price changes
  • Used cash registers and POS systems to request and record customer orders and compute bills
  • Answered questions about store policies and concerns to support positive customer experiences
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting
  • Assisted customers with special services, account updates and promotional options
  • Assisted customers by answering questions and fulfilling requests
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Counted cash in register drawer at beginning and end of shift
  • Reviewed and resolved differences between accounting information and cash drawer
07/2011 to 02/2013
Check point Associate Prime Flight City, STATE,

Provide assistance with ensuring passengers baggage are the appropriate size for travel and enforcing airport baggage
rules while providing security services to all travelers.

Education
Expected in 08/2005 to to
High school :
Widdon Rogers - Fort Lauderdale , Fl
GPA:
Expected in 05/2004 to to
Cosmetology : Cosmetology Education
American Institute - Lauderdale Lakes - Pompano Beach, FL
GPA:

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Resume Overview

School Attended

  • Widdon Rogers
  • American Institute - Lauderdale Lakes

Job Titles Held:

  • Customer care
  • Cashier
  • Cashier
  • Check point Associate

Degrees

  • High school
  • Cosmetology

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