Customer Care Resume Example G2 Secure Staff

CUSTOMER CARE

Summary

Highly Motivation, goal oriented individual seeking a career. With 10 years of experience in airport operational services I would be a great asset to any company given my drive and dedication to fulfill delegated tasks. A cheerful team player with strong communication skills and updated knowledge of safety regulations within the airport industry. Recognized for the ability to communicate effectively and provide positive feedback to customers. Proven ability to increase sales and implement additional processes that drive profitability. I am searching for an employer where there is the opportunity to grow within the company and meet its objective.

Experienced Costumer Service with over 9 years of experience in Publix. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Multi-talented G2 Secure Staff consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Innovative [Job Title] focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. In-depth knowledge of [Software] and [Software].

Positive, upbeat [Job Title] brings more than [Number] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Flexible [Job Title] with [Number] years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, [Area of expertise], time management and sales. Dedicated to customer loyalty and satisfaction.

Skills

Excellent customer service skills
Focused on consistent, quality care
Customer orders
Patient care standards
Childcare experience

Call center customer service
Customer service excellence
Customer care
Customer service and care
Retail sales customer service

Experience

G2 Secure Staff | Fort Lauderdale, FLCustomer care11/2016 - Current

Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions
Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures
Maintained accurate and current customer account data with manual forms processing and digital information updates
Defused customer concerns with exceptional conflict and problem resolution skills
Conferred with customers about concerns with products or services to resolve problems and drive sales
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service

Publix Super Markets | Fort Lauderdale, FLCashier06/2005 - 02/2016

Restocked, arranged and organized merchandise in front lanes to drive product sales
Reviewed and resolved differences between accounting information and cash drawer
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
Counted cash in register drawer at beginning and end of shift
Checked prices for customers and processed items sold by scanning barcodes
Processed POS transactions, including checks, cash and credit purchases or refunds
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Answered questions about store policies and concerns to support positive customer experiences
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
Assisted customers by answering questions and fulfilling requests
Operated cash register for cash, check and credit card transactions with 10% accuracy

Shell Gaz stion | Davie, FLCashier03/2014 - 01/2015

Checked prices for customers and processed items sold by scanning barcodes
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Operated cash register for cash, check and credit card transactions with 10% accuracy
Processed POS transactions, including checks, cash and credit purchases or refunds
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Reviewed weekly sales circulars and monitored price changes
Used cash registers and POS systems to request and record customer orders and compute bills
Answered questions about store policies and concerns to support positive customer experiences
Organized and reported on financial information to document payment histories and assist with sound financial accounting
Assisted customers with special services, account updates and promotional options
Assisted customers by answering questions and fulfilling requests
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
Restocked, arranged and organized merchandise in front lanes to drive product sales
Counted cash in register drawer at beginning and end of shift
Reviewed and resolved differences between accounting information and cash drawer

Prime flight | Hollywood airport, Florida Check point Associate07/2011 - 02/2013

Provide assistance with ensuring passengers baggage are the appropriate size for travel and enforcing airport baggage
rules while providing security services to all travelers.

Education and Training

Widdon Rogers | Fort Lauderdale , FlHigh school

American Institute - Lauderdale Lakes | Pompano Beach, FLCosmetology in Cosmetology Education

Resume Overview

Companies Worked For:

G2 Secure Staff
Publix Super Markets
Shell Gaz stion
Prime flight

School Attended

Widdon Rogers
American Institute - Lauderdale Lakes

Job Titles Held:

Customer care
Cashier
Check point Associate

Degrees

High school
Cosmetology in Cosmetology Education

Customer care Resume Example

Resume Score: 80%

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