customer account advisor resume example with 8+ years of experience
Jessica Claire
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Summary
Personable and dedicated Customer Service Representative with extensive experience in the sales and grocery industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Versatility and skilled in all aspects of customer relationship management and satisfaction. Client-first attitude toward accomplishing tasks. Dependable and diligent individual with over 9 years of experience working in a grocery and furniture retail settings.
Skills
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Experience
Customer Account Advisor, 04/2019 - Current
Aaron's, Inc – Alamosa, CO
Aaron's, Inc – Alamosa, CO
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered questions and informed customers of current sales and promotions.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Informed customers about product lines and services offered by company.
- Provided customer service and issue resolution to increase QA satisfaction levels.
- Engaged customers with proactive strategies to understand needs and develop successful solutions.
- Educated clients on how to conduct transactions with convenient online solutions.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Provided detailed monthly departmental reports and updates to senior management.
- Collected payments, tracked rewards and handled customer service issues for 1250 customers per shift.
- Established membership loyalty, executing flawless customer retail account management.
- Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
- Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
- Prevented key account losses by researching discrepancies for corrective action.
- Dispatched drivers to meet daily delivery needs for company customers.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Delivery Technician, 04/2017 - 05/2019
Lazy Days Rv – Wildwood, FL
Lazy Days Rv – Wildwood, FL
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Navigated and operated box trucks to deliver products and materials.
- Cleaned and checked over vehicle after completion of daily deliveries.
CAP 1 Associate, 03/2016 - 01/2017
Novo Building Products – Yorktown, NY
Novo Building Products – Yorktown, NY
- Helped customers on floor with locating, reaching and selecting merchandise.
- Arranged supplies, merchandised products and removed damaged items from assigned areas.
- Set up and maintained modular displays and aisleway stacks to move targeted merchandise.
- Suggested products to meet customers' needs or complement current selections.
- Prevented spoilage by rotating dock properly and collecting nearly-expired product for special promotions.
- Identified shrinkage and notified supervisor to coordinate quick fixes or long-term solutions for ongoing problems.
- Labeled and priced merchandise, securing fragile and high-shrink products.
- Used inventory management systems and completed bin audits.
- Maintained, cleaned and organized backroom according to company policy.
- Designed layouts of floors, shelves and displays in order to optimize sales.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Stocked and rotated products, supplies and paper goods to optimize freshness.
- Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
- Packaged items with appropriate materials to prevent damage during shipping.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Rotated advertising signs and merchandise displays to engage customers.
- Used internal revenue, profit and inventory trends to guide forward-thinking pricing decisions.
- Added labels to products, rotated current stock and professionally arranged merchandise.
- Verified merchandise against shipping paperwork and resolved discrepancies.
- Distributed discontinued sheets and upcoming specials to appropriate personnel
- Operated tracking system to view open orders and review directions to storage locations.
- Labeled pallets with proper information for storage in correct locations within warehouse.
- Monitored available products and suggested items to reorder.
- Read tickets accurately to pick out important information and correctly complete orders.
- Selected items from bins, scanned tags with tracker and loaded onto cart.
- Communicated with customers to discuss packing needs and special items or circumstances.
- Efficiently dealt with changes, delays and unexpected events to ensure customers received products on time.
- Stacked, organized and palletized packages for efficient storage and movement.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Assembled boxes and stacked into columns for easy use by fellow packing and shipping team members.
- Maintained weekly scan right policy to minimize loss from inaccurate pricing.
- Coached warehouse team on FIFO monitoring.
- Determined proper product storage methods, identification and stock location.
- Recruited and staffed employees to fill positions and skill levels in warehouse to man three shifts.
- Labeled assigned packages and inspected for defects or inaccuracies.
- Cleaned and organized display cases, shelves and aisles.
- Supported management decision-making by forecasting demand and comparing data to purchasing requests.
- Identified unsafe materials within packages and notified proper personnel.
- Examined and inspected stock items for damage and reported findings to supervisors.
- Assisted with inventory management by conducting regular cycle counts and product audits.
- Maintained accurate inventory data by identifying and correcting pricing discrepancies.
- Operated forklifts and pallet jacks in accordance with established safety requirements.
- Kept stockroom orderly, accessible and safe with regular upkeep.
- Placed products on conveyors for final wrapping and shipment.
- Reordered stock to replenish inventory without interruption to production
- Coordinated shipping and receiving schedules with production to assist in traffic control on docks.
- Reviewed market trends to optimize revenues by capitalizing on strategic pricing opportunities.
Grocery Stocker, 08/2013 - 09/2015
Brookshire's Grocery – City, STATE
Brookshire's Grocery – City, STATE
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Assessed floor displays to restock merchandise.
- Assisted customers with product, promotion and policy information.
- Loaded and unloaded delivery vehicles to maintain inventory.
- Checked delivered merchandise and order information to verify shipment accuracy.
- Identified and quickly handled spill clean-up.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Lifted materials of varied weights on regular basis.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Greeted customers and retrieved requested products to drive satisfaction.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Faced products on shelves and displays to meet company policies.
- Palletized merchandise for easy movement to sales floor locations.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Updated products with new pricing or temporary promotion signs to increase sales.
- Pushed carts and loaded customer purchases into vehicles.
- Maintained current and accurate inventory with cycle counts and audits.
Education and Training
High School Diploma: , Expected in 07/2012
John Tyler High School - Tyler, TX
John Tyler High School - Tyler, TX
Tyler Junior College - Troup, TX
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Resume Overview
School Attended
- John Tyler High School
- Tyler Junior College
Job Titles Held:
- Customer Account Advisor
- Delivery Technician
- CAP 1 Associate
- Grocery Stocker
Degrees
- High School Diploma
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