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Csr Supervisor Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge.

Skills
  • Decision making
  • Supervisory experience
  • Data entry
  • Written and verbal communication
  • Time management
  • Quick learner
  • Active listening
  • Work well independently
  • Problem resolution
Experience
12/2017 to 08/2018
Csr Supervisor Lincare Batesville, AR,
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Maintained compliance with company policies, objectives and communication goals.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Received payment and posted to appropriate customer accounts.
  • Processed payments over phone and set up recurring drafts.
  • Recorded and updated customer personal accounts with accurate contact information.
08/2016 to 07/2017
Toddler Room Teacher Primrose School Rochester, MN,
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Organized and led activities to promote physical, mental and social development.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Incorporated music and art activities to encourage creativity and expression.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Implemented positive discipline by following policy of warning, timeout and talking with child.
05/2014 to 05/2015
Assistant Manager Extra Space Storage Lake Mary, FL,
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Maintained clean and presentable front office for maximum appeal to customers and potential clients.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Received and screened high volume of internal and external communications.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Documented conversations with customers to track requests, problems and solutions.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
06/2013 to 05/2014
Assistant Food Service Manager Byrne Dairy Stores Cortland, NY,
  • Verified orders and bagged items for easy transport.
  • Monitored and counted food stock and supplies to reorder on time.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Received food orders from patients and families and explained offerings.
  • Kept work areas, utensils and pans cleaned and sanitized.
  • Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Served drinks and prepared specialty beverages.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Complied with company service standards, including inventory and cash control procedures.
Education and Training
Expected in 05/2008
High School Diploma:
Bonham High School - Bonham, TX
GPA:

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Resume Strength

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  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Bonham High School
Job Titles Held:
  • Csr Supervisor
  • Toddler Room Teacher
  • Assistant Manager
  • Assistant Food Service Manager
Degrees
  • High School Diploma