Csr Supervisor resume example with 3+ years of experience
Jessica Claire
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge.
Skills
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Experience
Csr Supervisor, 12/2017 - 08/2018
Lincare – Batesville, AR,
Lincare – Batesville, AR,
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Evaluated employee job performance and motivated staff to improve productivity.
- Maintained compliance with company policies, objectives and communication goals.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Received payment and posted to appropriate customer accounts.
- Processed payments over phone and set up recurring drafts.
- Recorded and updated customer personal accounts with accurate contact information.
Toddler Room Teacher, 08/2016 - 07/2017
Primrose School – Rochester, MN,
Primrose School – Rochester, MN,
- Established indoor and outdoor safe play environments for toddler-age children.
- Organized and led activities to promote physical, mental and social development.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Incorporated music and art activities to encourage creativity and expression.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Implemented positive discipline by following policy of warning, timeout and talking with child.
Assistant Manager, 05/2014 - 05/2015
Extra Space Storage – Lake Mary, FL,
Extra Space Storage – Lake Mary, FL,
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Enhanced sales by implementing merchandising and promotional improvements.
- Maintained clean and presentable front office for maximum appeal to customers and potential clients.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Managed customer complaints and rectified issues to complete satisfaction.
- Ran daily reports to assess performance and make proactive adjustments.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
- Received and screened high volume of internal and external communications.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Documented conversations with customers to track requests, problems and solutions.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Assistant Food Service Manager, 06/2013 - 05/2014
Byrne Dairy Stores – Cortland, NY,
Byrne Dairy Stores – Cortland, NY,
- Verified orders and bagged items for easy transport.
- Monitored and counted food stock and supplies to reorder on time.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
- Received food orders from patients and families and explained offerings.
- Kept work areas, utensils and pans cleaned and sanitized.
- Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
- Served drinks and prepared specialty beverages.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Complied with company service standards, including inventory and cash control procedures.
Education and Training
High School Diploma: , Expected in 05/2008
Bonham High School - Bonham, TX
Bonham High School - Bonham, TX
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Resume Overview
School Attended
- Bonham High School
Job Titles Held:
- Csr Supervisor
- Toddler Room Teacher
- Assistant Manager
- Assistant Food Service Manager
Degrees
- High School Diploma
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