Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated Sales Associate offers history of success in fostering quality shopping experiences. Brings talents for needs assessment and extensive product knowledge to inspire customer purchases and exceed performance goals. Leverages experience and skill to train and mentor new associates on customer service and sales best practices.
Skills
Credit Card Payment Processing
Report Generation
Report Creation
Customer Retention Strategies
Data Entry and Maintenance
POS Systems and Ordering Platforms
Order and Refund Processing
Efficient and Detail-Oriented
Multitasking and Prioritization
Issue and Complaint Resolution
Verbal and Written Communication
Needs Assessment
Upbeat and Positive Personality
De-escalation Techniques
Call Documentation
[Number] wpm Typing Speed
Building Customer Trust and Loyalty
Upselling Products and Services
Customer Service
Responding to Difficult Customers
Creative Problem Solving
Understanding Customer Needs
Calm and Professional Under Pressure
Data Entry
Customer Data Confidentiality
Product Organization
Sales Expertise
High-Energy Attitude
Problem-Solving Abilities
System Implementation
Customer Relations
In-Store Support
Quality Assurance Controls
Stockroom Procedures
Conflict Mediation
Retail Sales Customer Service
Adaptive Team Player
Education and Training
University High School Roswell, NM, Expected in 05/2017 – –High School Diploma: - GPA:
Experience
Edgewater Beach Resort Management, Inc. - CSR, Sales Panama City Beach, FL, 01/2019 - 03/2020
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Built and maintained relationships with peers and upper management to drive team success.
Answered incoming telephone calls to provide store, products and services information.
Educated customers on special pricing opportunities and company offerings.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Documented conversations with customers to track requests, problems and solutions.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Pizza Hut South - Server City, STATE, 03/2019 - 02/2020
Served as classroom aide to teachers and worked one-on-one with special needs students age [Number] to [Number].
Offered students personalized educational, behavioral and emotional support.
Maintained focused, inclusive and supportive learning environments.
Handled clerical duties, managed classrooms and coordinated documents for teachers.
Completed documentation on student behaviors, interventions and results.
Promoted compliance with [State] IEP standards in both curriculum development and classroom operations.
Monitored students' progress in skill and personal behavioral development and reported on findings to teachers and parents.
Managed distracting or inappropriate classroom behavior by [Action].
Helped teachers manage classroom and workload by [Action].
Created and distributed instructional materials for group and one-on-one use.
Prepared visual aids, equipment and classroom displays to foster learning.
Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students.
Utilized curriculum with life-based approach.
Met with parents to discuss educational outcomes and behaviors while observing and promoting sensitivity to child's condition and needs.
Supported students with personalized accommodations, extra assistance and educational assessments.
Met with parents about student needs to garner additional support.
Provided special attention to individuals needing extra academic or behavioral guidance during classes.
Applied positive reinforcement to redirect negative behaviors.
Collaborated with teacher to develop personalized and successful learning strategies.
Helped students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
Instructed students with varying abilities and needs in alignment with IEP objectives while delivering personalized and small group lessons.
Assisted special education instructors in identifying and meeting students' individual needs.
Supplied one-on-one attention to each student during group activities.
Coordinated with teachers to support instruction implementation through students' specific needs and progress evaluations.
Communicated affirmatively and promoted positive attitudes with every student.
Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
Created safe and nurturing environment focused on students to ensure quality learning experiences.
Escorted students to restroom cafeteria, outside to playground and on field trips.
Met one-on-one with autism students and implemented targeted behavioral plans.
Engaged and supported students with differing learning styles and cultural backgrounds.
Assisted teachers in printing class handouts and worksheets and distributing to students during classroom sessions.
Customized small group and individual classroom activities based on differentiated learning needs.
Advised instructor on student behavior or issues requiring immediate attention.
Participated in supervision of students during lunch, physical education and after-school extracurricular activities to maintain peaceful and productive environment.
Worked with both groups and individuals to provide instruction in mathematics, reading, science and history.
Aided disabled students in using restroom facilities.
Supported students in developing strategies for individual and group learning.
Communicated and collaborated well with educators from various grade levels.
Cleaned and organized classrooms, materials and supplies.
Observed students to help teachers identify potential learning blocks and opportunities for support.
Administered coursework devised by teachers according to lesson plans.
Fostered positive relationships with students, parents and personnel to facilitate program growth and ensure positive learning outcomes.
Planned and led activities to develop students' physical, emotional and social growth.
Managed class of special education students in absence of lead teacher.
Supervised students and maintained security throughout school buildings and on field trips.
Supervised students awaiting after-school transportation and assisted students boarding and exiting school bus daily.
Supervised test taking and graded papers.
Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
Amplified knowledge in classroom management, student engagement, activity planning and student goal setting through continuing education courses.
Communicated with parents to report on academic and behavioral performance and deliver suggestions to implement at home to reinforce positive habits developed at school.
Led lessons on [Number] subjects to classes averaging [Number] special needs students with Down syndrome, autism spectrum disorders and other developmental disorders and genetic disabilities.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Developed strong and lasting resident relationships.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Implemented sanitary food handling, holding and service protocols.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Documented food orders and ran items to guest tables in dining room.
Set up tables and counters to prepare dining and serving areas.
Reset tables between guests, refilled condiments and wiped down surfaces.
Completed final preparations of dishes and quickly delivered items to customers.
Relayed orders and special requests to cooks.
Calculated charges, issued table checks and collected payments from customers.
Handled special customer requests for separate checks and menu substitutions.
Minimized customer wait times by taking and filling large volume of orders each day.
Provided timely checks on guest needs and brought requests.
Calculated accurate bill amounts and processed cash and credit card payments.
Restocked tables, wait staff areas and order staging areas.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Discussed dining menu information to aid in decision process for senior residents.
Claire-trained as host and helped with tasks such as greeting diners and escorting guests.
Increased sales of high margin menu items through effective upselling.
Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Inventoried food supplies to determine needs and replenish stations.
Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
Refilled drinks at [Number] tables throughout service areas, checking in with diners about specific needs.
Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
Monitored [Type] dining rooms for safety and customer needs, upholding high standards for service and experiences.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
Set [Number] tables for [Type] meals to prepare for over [Number] daily diners and reset tables after customers left.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Washed buffet, restaurant and banquet items and arranged silverware, dishes, cooking utensils, equipment and displays.
Observed eating patterns of residents to record proper nutrition during meal times.
Made reservations for guests up to [Number] days in advance.
Designed emergency protocols to enhance customer and worker safety.
Piter Piper Pizza - Birthday Host City, STATE, 01/2017 - 06/2019
Answered customers' questions about hours, seating, current wait time and other information.
Answered telephone to provide dining information and take party reservations.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Notified server after seating parties in section to facilitate prompt service.
Tracked seated guests and available seating using [Software].
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Helped to plan and execute parties for more than [Number] guests, coordinating menus and preparing tables.
Set up and decorated menu marketing boards with current meal and drink specials.
Assisted serving staff by taking guest drink orders and resolving conflicts.
Facilitated and supervised birthday party games, prizes, gifts and cake.
Greeted guests to promote positive, memorable experiences.
Engaged with children to maintain safety and interest in activities during parties.
Responded to questions, complaints and conflicts quickly and thoroughly.
Planned and organized party activities based on participant preferences and requests.
Explained and demonstrated games and activities to party participants.
Checked restrooms to refill products and perform light cleaning duties, emptying trash and restocking paper products.
Distributed menus to guests, led to tables and gave initial information about service staff or specials.
Inspected dining and serving areas for cleanliness and proper setup.
Accepted payments from guests for dine-in and take-out foods.
Informed patrons of establishment specials and promotions.
Helped service staff handle demand by distributing food and beverages.
Coordinated dining room staff workflow to foster prompt and courteous service.
Took reservations from patrons by phone or online.
Spoke with patrons to make conversation, answer questions or to respond to complaints.
Received, documented and manages take-out, delivery and curbside orders.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
