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csr representative covid resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Skills
  • Microsoft office (10+ years)
  • Basic Computer Skills (10+ years)
  • Filing (2 years)
  • Fax (2 years)
  • Customer Service (5 years)
  • Care Giver
  • Personal Care
  • Home Health
  • Applied Behavior Analysis
  • Autism Experience
  • Tube Feeding
  • Senior Care
  • Special Education
  • Teaching
  • Medication Administration
  • Data Collection
  • Vital Signs
  • Behavioral Therapy
  • Developmental Disabilities Experience
  • Experience with Children
  • Meal Preparation
  • Social Work
  • Case Management
  • Behavioral Health
  • Medical Scheduling
  • Dementia Care
  • Intake Experience
  • Medical Office Experience
  • Customer support (4 years)
  • Medical terminology (10+ years)
  • Data entry (2 years)
  • Nursing
  • Crisis Intervention
  • Patient monitoring
  • Customer Account Management
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
Work History
CSR Representative/Covid, 02/2020 - 04/2022
Total Education Solutions Fairlawn, OH,
  • Provide callers with informed and objective responses to complex concerns in regards to eligibility guidelines and policies, access to care issues, and escalated concerns
  • Process workflow documents, which include, income, identity and other eligibility verification documents
  • Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns
  • Make COVID-19 vaccine appointments in a timely manner and responding to general information inquiries
  • Answer a high volume of incoming telephone calls from potential patients eligible to receive the
  • COVID-19 vaccine
  • Respond to information requests from various parties
  • Ensure appointment requests are processed and documented completely and in a timely manner
  • Work cooperatively with patients
  • Serves as resource and in-house subject matter expert on eligibility requirements for persons to receive the COVID-19 vaccine
  • Responsible for the maintenance of patient confidentiality and adherence to Patient Rights and
  • Responsibilities, as issued in the New Hire Orientation.
Administrative Assistant/Substitute Teacher Aide, 02/2019 - 03/2020
Advance Auto Parts Minneapolis, MN,
  • Receive, screen, and direct callers and walk-in customers to the appropriate supervisor
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams.
  • Provide general and basic information and referral of customers to military and community resource
  • Enroll and schedule customers in workshops, classes, and individual appointments
  • Provide administrative and clerical services
  • Provide a variety of administrative support functions (e.g
  • Finalizing official correspondence, and distributing mass mailings)
  • Familiarized myself with my student(s) IEP's, psych evaluation, diagnosis and all background information to better aide and support the child
  • Reinforced learning of materials or skills initially introduced by the teacher
  • Practiced positive reinforcement to student when following instruction
  • Reported on student progress, behavior, and social skills to parent
  • Maintained smooth classroom operations by assisting teachers with any administrative, instructional or student support need.
  • Updated individual student files and class records with information such as student participation and grades.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Registered Behavior Technician, 11/2018 - 11/2019
Butterfly Effects City, STATE,
  • Work with clients ages 1-18 diagnosed with autism based on the principles of Applied Behavior Analysis
  • Focused on helping them to achieve a greater independence in their home and community
  • Observed behavior, collected data, and reported results to guardians and employer.
Manager-on-duty, 02/2016 - 08/2016
Aventa Senior Care City, STATE,
  • Caregiver, Provided excellent customer care to customers regarding daily transactions, addressed inquiries, and problem resolution
  • Handled consumer and business customer problems with professionalism, directing more complex issues seamlessly to the customer services manager, or other management as necessary
  • Answered calls and made sure that all customer were scheduled at the appropriate time slots with the appropriate care that was needed
  • Aided in the care that was provided to each customer such as bathing, dressing, toiling, taken vitals, as well as medication management.
Education
Certificate: Registered Behavior Technician , Expected in 12/2018
-
Florida Institute of Technology-Melbourne - Melbourne, FL
GPA:
Status -

Registered Behavior Technician is a paraprofessional who practices under the close and ongoing supervision of either a Board Certified Behavior Analyst® (BCBA®), Board Certified Assistant Behavior Analyst® (BCaBA®), or other individual meeting the BACB requirements for noncertified RBT supervisors. The RBT is the individual who helps train and implement many of the procedures outlined in a formal behavior services plan, as written and supervised by a BCBA. While an individual may have the generic job title of “ABA Technician,” the term, “RBT” following your name indicates that you have met the rigorous requirements allowing you to earn this nationally recognized professional credential .

Additional Information
  • Authorized to work in the US for any employer
  • Certifications and Licenses , Level One Fingerprint Clearance Card November 2022

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Resume Overview

School Attended

  • Florida Institute of Technology-Melbourne

Job Titles Held:

  • CSR Representative/Covid
  • Administrative Assistant/Substitute Teacher Aide
  • Registered Behavior Technician
  • Manager-on-duty

Degrees

  • Certificate

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