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CSR/Head Cashier Resume Example

Resume Score: 80%

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CSR/HEAD CASHIER
Summary

By allowing me to join your team, i can offer 100% on anything that comes my way. Anything that i am not familiar with will be mastered if given time. I am a customer service provider and i take pride in making people feel comfortable and knowledgeable. I have dealt with unhappy customers and i know the importance of problem solving.

Skills
  • Cashiering experience
  • Inbound and outbound calling
  • MS Office proficiency
  • Quality assurance
  • Customer relationship management
  • Safety regulations
  • Employee management
  • Customer relations
  • Call center experience
  • Employee coaching
Experience
01/2013 to Current
CSR/Head CashierPlanet Auto Wash － Manassas, VA
  • Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Exceeded [Timeframe] service goals while leveraging customer service, sales and employee management best practices.
  • Updated [Type] system with order specifics and customer details, preferences and billing information.
  • Documented conversations with customers to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Processed customer account changes, using [Software].
  • Educated customers on special pricing opportunities and company offerings.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Provided excellent services for customers by following up on issues, [Action] and [Action].
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Established membership loyalty, executing flawless customer retail account management.
  • Maximized customer satisfaction by handling more than [Number] customer email and telephone interactions each day.
  • Mentored junior team members and managed employee relationships.
  • Managed accurate and adequate cash stock and inventory balances.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
08/2010 to 10/2012
Home Health Care ProviderIndependence Empowerment Center Inc. － Manassas, VA
  • Furnished personal care to clients within private home settings and championed patient independence and well-being.
  • Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
  • Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
  • Assisted clients in completing activities of daily living by managing household activities, maintaining daily schedules and providing transportation to and from medical appointments.
  • Provided companionship, personal care and household management assistance to clients within private home settings.
  • Built positive rapport with referral sources to promote business services.
  • Supported field staff, patients and families in dealing with clinical issues and concerns.
  • Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
05/2006 to 11/2009
Csr/sub Dispatcher ARS heating and cooling － Manassas, VA
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Processed customer account changes, using [Software].
  • Documented conversations with customers to track requests, problems and solutions.
  • Worked with managers to develop service improvement initiatives.
  • Contacted customers about potential service upgrades, new [Type] services and account changes.
  • Mentored junior team members and managed employee relationships.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Ranked as most effective in [Action] out of [Number] representatives.
  • Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Education and Training
06/2001
High School DiplomaHerndon High School － Herndon, VA
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Resume Overview

Companies Worked For:

  • Planet Auto Wash
  • Independence Empowerment Center Inc.
  • ARS heating and cooling

School Attended

  • Herndon High School

Job Titles Held:

  • CSR/Head Cashier
  • Home Health Care Provider
  • Csr/sub Dispatcher

Degrees

  • High School Diploma

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