csr eyewear specialist resume example

Obtained measurements of patients eyes and secure fitting for eye wear orders.

• Understanding and explaining prescriptions, frame parameters for proper lens selections.
• Inputting patients data into lab computer systems.
• educating patients on how to insert and remove contact lenses properly (I&R).
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Educated customers on special pricing opportunities and company offerings.
• Documented conversations with customers to track requests, problems and solutions.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Upheld strict quality control policies and procedures during customer interactions.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
• Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
• Reviewed account and service histories to identify trends and issues.
• Set up and activated customer accounts.
• Trained new employees on procedures and policies to maximize team performance.
• Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
• Exceeded company productivity standards on consistent basis.