Knowledgeable and dedicated customer service professional with extensive experience in wireless communication industry spanning 21 years working with wireless consumers. Superior computer skills and telephone etiquette. Motivated to maintain customer satisfaction and contribute to company success. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Proven history of increasing productivity and customer satisfaction with great phone skills and multi-tasking talents. Committed to best-in-class customer service and maintaining professionalism. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers and peers. Goal-oriented worker with outstanding knowledge of organization and product issues.
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