Csr Cs Wnp Web Chat Agent resume example with 20+ years of experience
Knowledgeable and dedicated customer service professional with extensive experience in wireless communication industry spanning 21 years working with wireless consumers. Superior computer skills and telephone etiquette. Motivated to maintain customer satisfaction and contribute to company success. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Proven history of increasing productivity and customer satisfaction with great phone skills and multi-tasking talents. Committed to best-in-class customer service and maintaining professionalism. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers and peers. Goal-oriented worker with outstanding knowledge of organization and product issues.
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- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Promoted available products and services to customers during service, account management and order calls.
- Assessed caller accounts to determine [Type] benefits, identify service needs and resolve issues.
- Responded to customer requests for products, services and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Facilitated inter-departmental communication to effectively provide customer support.
- Met all customer call guidelines including service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Assisted customers with technical support with pocket pc's, phones, wireless cards, resolve internet and email issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with up to [Number] calls in queue per minute.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with technical support, bill explanations, placing orders on long distance accounts.
- Data entry.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers on promotions to enhance sales.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Completed orders for home and business phones.
- Resolved sales and installation issues.
- Data entry.
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Resume Overview
School Attended
- Northeastern State University
Job Titles Held:
- CSR - CS, WNP, Web Chat Agent
- Technical Support Representative/Customer Service Representative
- Customer Service Representative/Date Entry Clerk
- Customer Service Representative/ Data Entry
Degrees
- Some College (No Degree)
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