CSR (Clerk's Office) Resume Example
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CSR (CLERK'S OFFICE)
Professional Summary
Enthusiastic Customer Service Professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Development and Execution of Quality customer service. Motivated to learn, grow and excel in.
Skills
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Work History
11/2019 to 04/2020CSR (Clerk's Office)Mclaren Health Care | Waterville , OH
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Increased customer satisfaction by resolving Business qualification issues.
- Maintained excellent attendance record, consistently arriving to work on time.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Filed electronic and hard copy documents to maintain organized records.
12/2018 to 11/2019Phone Banker IICooper's Hawk Winery | Naperville , IL
- Small Business Credit Card), Answer all incoming customer inquires on their Small Business Credit card accounts in an inbound call center environment.
- Use of dual computer screens and multi-line phone system.
- Provide first call resolution, while following strict procedures that meet compliance guidelines.
- Identify and offer customers the products and services they need and want to succeed financially.
- Familiarity with all FDIC bank regulations and requirements.
- Fraud Prevention/ Lost stolen processes.
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Managed leads and referrals for prospects interested in specific bank products such as samm business loans and credit cards.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Processed paperwork for new accounts and transactions with high degree of accuracy.
- Evaluated viability of funding sources and destinations to proactively detect fraud.
- Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
- Stayed current on changing products, services and policies to offer exceptional service to customers.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Connected callers with appropriate professional, department or business.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
03/2016 to 12/2018Client Services Rep IIBank Of America | City , STATE
- Use of Multi-line telephone system to answer all incoming consumer credit card inquiries.
- First call resolution to solve member account concerns.
- Processing of new credit card applications as well as limit increases for current clients.
- Fraud prevention.
- Lost/Stolen processing.
- Bill/Statement explanation.
- Use of internal transfer tree dual computer system.
- Evaluated client financial positions and identified most appropriate banking products.
- Increased customer satisfaction by resolving consumer credit card issues.
- Resolved Credit Deispute & Denial problems, improved operations and provided exceptional client support.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained excellent attendance record, consistently arriving to work on time.
09/2012 to 03/2016Kitchen ManagerChipotle | City , STATE
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Coordinated and organized all restaurant inventory.
- Maximized quality assurance by completing frequent checks of line.
- Hired and managed all kitchen staff.
- Checked and tested foods to verify quality and temperature.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Education
06/2012High School Diploma | Criminal JusticeHighland Springs High School, City, State
Associate of Science | Criminal JusticeBowie State University, City, State
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Resume Overview
School Attended
- Highland Springs High School
- Bowie State University
Job Titles Held:
- CSR (Clerk's Office)
- Phone Banker II
- Client Services Rep II
- Kitchen Manager
Degrees
- 06/2012 High School Diploma | Criminal Justice
Associate of Science | Criminal Justice
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