Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Energetic Table Games Dealer experienced accurately and efficiently collecting payment of wagers. Personable with superior performance in fast-paced environments. Offering 10-year history of adhering to rules and regulations to deliver top-quality patron experiences while mitigating casino risk.

  • Guest service
  • Shuffling machine operation
  • Cash float management
  • Table game rules
  • Gaming commission regulations
  • Fraud detection
  • Dealer training
  • Computer skills
  • Detail-oriented
  • Multitasking abilities
  • Excellent work ethic
  • Microsoft Office Suite
  • Automated Work Distributor (AWD)
  • CCC Pathways Appraisal Quality Solution
  • Conflict resolution
  • Teambuilding
  • Reading comprehension
  • MS Office
  • Estamatic software proficiency
  • Written Communication
  • Critical thinking
  • Credit card processing
  • International sales support
  • Complaint resolution
  • Order fulfillment
  • Money handling abilities
  • Recordkeeping strengths
  • Retail store support
  • Creative problem solving
  • POS systems expert
  • Strategic sales knowledge
  • Route dispatch
  • Shipping procedures understanding
  • Technical Support
  • CRM
  • Professional telephone demeanor
  • Service standard compliance
  • Stocking and replenishing
  • Training development aptitude
  • Account management
  • Multi-line phone talent
  • Medical terminology knowledge
  • Administrative support
  • Customer service
Work History
06/2013 to Current CSR/Casino Table Games Dealer Gallagher Bassett Nz Ltd | Woodland Hills, CA,
  • Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
  • Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
  • Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
  • Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
09/2020 to 11/2020 Claims Adjuster Callaway Golf Co | Park City, UT,
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
  • Evaluated all evidence with ultimate goal of creating positive outcomes for client's claims.
  • Established productive working relationships with public officials and law enforcement officers.
  • Followed up on potentially fraudulent claims initiated by claims representatives.
  • Followed up with insured individuals regarding premium and deductibles payments.
  • Reconciled data in direct collection system with accounting system to address discrepancies.
  • Maintained contact with claimants and attorneys to determine treatment status.
  • Analyzed information gathered by investigation and report findings and recommendations.
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
  • Prepared summaries of damage, payments and policy coverage.
  • Examined claims forms and other records to determine insurance coverage.
  • Answered customer questions regarding deductibles.
  • Drafted investigative reports covering all phases of investigation in each case.
  • Documented all investigation activity and presented reports to management.
  • Verified insurance claims and determined fair amount for settlement.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Answered questions posed by insured and attorneys.
11/2008 to 09/2016 Customer Service Representative Petlab Co. | Remote, OR,
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
  • Answered incoming calls and replied to emails to answer all client questions regarding pricing, accommodations and Product concerns.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Developed and maintained courteous and effective working relationships.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
11/2008 to 11/2009 Customer Service Support Agent AT&T Inc. | City, STATE,
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Configured hardware, devices and software to set up work stations for employees.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Expected in 08/2017 | Medical Billing And Coding Virginia College Of Shreveport, Bossier City, LA, GPA:
Expected in 05/1983 High School Diploma | North Webster High School, Springhill, LA GPA:


State Farm Auto and Property Certification

State Farm Estamatics Catastrophe Fire and Adjuster Training

State Farm

Liberty Mutual and Safeco

State Farm ECS

Auto Core

California Fair Claims Certification

NFIP Certification

Law and Ethics and Handling Claims

Nicta Catastrophe Fraud

Flood Adjusting Practice Training

Auto Adjusting Practice Training

Additional Info: I have Adjuster license for:








North Caroline

South Carolina

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School Attended

  • Virginia College Of Shreveport
  • North Webster High School

Job Titles Held:

  • CSR/Casino Table Games Dealer
  • Claims Adjuster
  • Customer Service Representative
  • Customer Service Support Agent


  • High School Diploma

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