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csr billing specialist remote resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

A position with a company that would benefit from a proficient, in a well organized team player.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Skills
  • Customer service skills
  • Sabre GDS
  • Government
  • Office manager
  • Problem solving
  • Credit card payment processing
  • Quality assurance controls
  • Key account development
  • Compelling leadership skills
  • Government policy compliance
  • Government restrictions
  • Government regulatory requirements
  • Government property database proficiency
  • Global traveler
  • Government relations knowledge
  • Certified Travel Agent
Experience
CSR/Billing Specialist Remote, 10/2020 - Current
WSOL/Peloton City, STATE,
  • Documented conversations with customers to track requests, problems and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Set up and activated customer accounts.
  • Exceeded company productivity standards on consistent basis.
Distributor , 03/2019 - Current
Wurst Work City, STATE,
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.
  • Replenished inventory with focus on addressing customer needs.
  • Provided subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Communicated effectively with members of public in often crowded and noisy environments.
International Travel Coordinator, 08/2010 - 03/2018
CWT Sato Travel City, STATE,
  • A International travel management coordinator, responsible for upholding various government travel accounts, specializing in Civilian DOD and Federal Agency employees.
  • Great language skills along with software knowledge.
  • Acquires and applies maximum knowledge of industry products, services and processes.
  • Completed training for Security Awareness & Data Privacy Acts, as well as Payment Card Industry Data Security Standard Training.
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Explained security issues and protocols with individuals traveling to highly insecure areas like.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
Manager of Business Development and Sales, 08/2005 - 06/2008
Cover All Cleaning Concepts City, STATE,
  • A proficient sales associate and office manager, which assisted my team through a positive learning and working environment resulting in a highly motivated and productive team.
  • Devised marketing campaign, propelling new business annual profits.
  • Leveraged trends in customer industries and marketplaces to develop value-added solutions and approaches.
  • Trained associates on cross-selling and relationship-building techniques.
  • Created presentation materials for sales, customer relations, and management purposes.
  • Managed revenue strategies, sales and customer engagement tactics, increasing client base by 64%.
  • Profiled, targeted and prospected territory within and beyond existing customer base.
  • Developed creative sales and marketing strategies to assist sales team with reaching targets.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Directed sales team on closing through combination of expertise, resources, data analysis and strategic techniques.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
Education and Training
: Business Management, Expected in 02/1999
-
Del Mar College - Corpus Christi, TX
GPA:
Status -
Activities and Honors

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Resume Overview

School Attended

  • Del Mar College

Job Titles Held:

  • CSR/Billing Specialist Remote
  • Distributor
  • International Travel Coordinator
  • Manager of Business Development and Sales

Degrees

  • Some College (No Degree)

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