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Seasoned Administrator focused on supporting COVID-19 response programs. Well-coordinated, decisive and eager to make impact on established structures, improve service quality and contain costs in order to optimize program reach. Excellent reputation for resolving problems and improving customer satisfaction.
- Customer service
- Strong interpersonal communication
- Electronic Records
- Contact Tracing
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- Filing
- COVID-19 Response
- Outreach
- Onboarding
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03/2021 to 01/2023 COVID-19 Response Team Construction Specialties – , ,
- Partnered with Recruitment to ascertain hiring needs and subsequently provide COVID Response candidate recommendations.
- Completed human resource operational requirements by scheduling and assigning new administrative and logistics staff, vaccinators, interpreters, registrars, etc.
- Oversaw HR needs for 500+-employee operation across 5 locations.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Educated staff on software functionality with special emphasis in communication tools, job specific and scheduling technology.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Worked alongside unit managers to deploy new training strategies.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
10/2020 to 03/2021 COVID Response Specialist Department Of Defense – , ,
- Supported care objectives by devising and implementing effective structures to facilitate Senior Healthcare Facility's bi-weekly testing, vaccination, and reporting related to COVID-19 for up to 400 staff and residents.
- Maintained current understanding of local, state, and federal guidelines for institutional COVID-19 procedures.
- Report individual COVID-19 test results to Howard County and Organization's Parent company, staff, and residents.
- Built and strengthened relationships with area governments, departments, and agencies.
- Offered friendly and efficient service to all customers, handling challenging situations with ease.
- Handled day-to-day running of COVID Response Program, ensuring high levels of productivity and progression.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Prepared variety of different written communications, reports, and documents to ensure smooth operations.
- {Salesforce} hardware proficiency
- Maintain optimal levels of PPE as per CDC and State of Maryland regulation
- Worked closely with Executive Director to maintain optimum levels of communication to effectively and efficiently complete projects.
07/2010 to 10/2020 Business Operations Manager PRCST, Inc. (Hospitality Management) – , ,
- Facilitated HR operations, which included strategic workforce planning, performance management, staffing and administration of benefits.
- Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
- Evaluated financial statements and daily reports to monitor cash flow performance to devise solutions for improvement and cost reduction.
- Acted as liaison between multiple departments to support operational productivity and represent corporation.
- Maintained consistent dynamic atmosphere with enthusiasm and purpose to enhance customer experience and satisfaction.
- Led development of business operation processes and policies for $4 million in business.
- Created and implemented escalation procedures to efficiently and successfully resolve time-sensitive issues.
- Provided extensive training to newly hired employees and explained corporate policies and processes, helping to educate each on job duties and daily tasks.
- Hired, trained and coached team members on point-of-sale systems, company policy and procedures and customer service.
- Collaborated with business partners to achieve consistency with departmental policies and standards including approval of operational processes.
- Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
- Demonstrated excellent network and relationship building with both external and internal customers.
- Provided leadership, direction and strategic planning for business unit operations, including labor management, training and process flow, employee engagement and retention, quality, business system demand management and business transformation.
07/2008 to 07/2010 Financial Management Technician United States Air Force – , ,
- Oversaw cash management processes, including enhancing company's overall visibility and predicting future cash flows.
- Directed finances in compliance with generally accepted accounting principles, tax and state and federal regulations.
- Supported unit managers in financial issues such as procuring payment, entitlements and reimbursements.
- Prepared operational and risk reports detailing financial metrics to help management make proactive decisions.
- Interviewed average of 20 departing personnel per month and provided expert financial advice on educational, post-military and civilian opportunities.
- Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
- Advised department heads on budget concerns and mentored managers on budget maintenance and financial controls.
Expected in 2011 Master's Degree: Administration
Central Michigan University - Mount Pleasant, MI
GPA:
Expected in 10/2010 Associate of Applied Science: Financial Management
Community College of The Air Force - Nebraska,
GPA:
Expected in 05/2008 Bachelor's Degree: Communications
University Of The Virgin Islands - Charlotte Amalie, VI
GPA:
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