Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Seasoned Administrator focused on supporting COVID-19 response programs. Well-coordinated, decisive and eager to make impact on established structures, improve service quality and contain costs in order to optimize program reach. Excellent reputation for resolving problems and improving customer satisfaction.

  • Customer service
  • Strong interpersonal communication
  • Electronic Records
  • Contact Tracing
  • Filing
  • COVID-19 Response
  • Outreach
  • Onboarding
Work History
03/2021 to 01/2023
COVID-19 Response Team Construction Specialties , ,
  • Partnered with Recruitment to ascertain hiring needs and subsequently provide COVID Response candidate recommendations.
  • Completed human resource operational requirements by scheduling and assigning new administrative and logistics staff, vaccinators, interpreters, registrars, etc.
  • Oversaw HR needs for 500+-employee operation across 5 locations.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Educated staff on software functionality with special emphasis in communication tools, job specific and scheduling technology.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Worked alongside unit managers to deploy new training strategies.
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
10/2020 to 03/2021
COVID Response Specialist Department Of Defense , ,
  • Supported care objectives by devising and implementing effective structures to facilitate Senior Healthcare Facility's bi-weekly testing, vaccination, and reporting related to COVID-19 for up to 400 staff and residents.
  • Maintained current understanding of local, state, and federal guidelines for institutional COVID-19 procedures.
  • Report individual COVID-19 test results to Howard County and Organization's Parent company, staff, and residents.
  • Built and strengthened relationships with area governments, departments, and agencies.
  • Offered friendly and efficient service to all customers, handling challenging situations with ease.
  • Handled day-to-day running of COVID Response Program, ensuring high levels of productivity and progression.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Prepared variety of different written communications, reports, and documents to ensure smooth operations.
  • {Salesforce} hardware proficiency
  • Maintain optimal levels of PPE as per CDC and State of Maryland regulation
  • Worked closely with Executive Director to maintain optimum levels of communication to effectively and efficiently complete projects.
07/2010 to 10/2020
Business Operations Manager PRCST, Inc. (Hospitality Management) , ,
  • Facilitated HR operations, which included strategic workforce planning, performance management, staffing and administration of benefits.
  • Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
  • Evaluated financial statements and daily reports to monitor cash flow performance to devise solutions for improvement and cost reduction.
  • Acted as liaison between multiple departments to support operational productivity and represent corporation.
  • Maintained consistent dynamic atmosphere with enthusiasm and purpose to enhance customer experience and satisfaction.
  • Led development of business operation processes and policies for $4 million in business.
  • Created and implemented escalation procedures to efficiently and successfully resolve time-sensitive issues.
  • Provided extensive training to newly hired employees and explained corporate policies and processes, helping to educate each on job duties and daily tasks.
  • Hired, trained and coached team members on point-of-sale systems, company policy and procedures and customer service.
  • Collaborated with business partners to achieve consistency with departmental policies and standards including approval of operational processes.
  • Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
  • Demonstrated excellent network and relationship building with both external and internal customers.
  • Provided leadership, direction and strategic planning for business unit operations, including labor management, training and process flow, employee engagement and retention, quality, business system demand management and business transformation.
07/2008 to 07/2010
Financial Management Technician United States Air Force , ,
  • Oversaw cash management processes, including enhancing company's overall visibility and predicting future cash flows.
  • Directed finances in compliance with generally accepted accounting principles, tax and state and federal regulations.
  • Supported unit managers in financial issues such as procuring payment, entitlements and reimbursements.
  • Prepared operational and risk reports detailing financial metrics to help management make proactive decisions.
  • Interviewed average of 20 departing personnel per month and provided expert financial advice on educational, post-military and civilian opportunities.
  • Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
  • Advised department heads on budget concerns and mentored managers on budget maintenance and financial controls.
Expected in 2011
Master's Degree: Administration
Central Michigan University - Mount Pleasant, MI
Expected in 10/2010
Associate of Applied Science: Financial Management
Community College of The Air Force - Nebraska,
Expected in 05/2008
Bachelor's Degree: Communications
University Of The Virgin Islands - Charlotte Amalie, VI

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Resume Overview

School Attended

  • Central Michigan University
  • Community College of The Air Force
  • University Of The Virgin Islands

Job Titles Held:

  • COVID-19 Response Team
  • COVID Response Specialist
  • Business Operations Manager
  • Financial Management Technician


  • Master's Degree
  • Associate of Applied Science
  • Bachelor's Degree

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