Seasoned Administrator focused on supporting COVID-19 response programs. Well-coordinated, decisive and eager to make impact on established structures, improve service quality and contain costs in order to optimize program reach. Excellent reputation for resolving problems and improving customer satisfaction.
Partnered with Recruitment to ascertain hiring needs and subsequently provide COVID Response candidate recommendations.
Completed human resource operational requirements by scheduling and assigning new administrative and logistics staff, vaccinators, interpreters, registrars, etc.
Oversaw HR needs for 500+-employee operation across 5 locations.
Improved office efficiency by effectively managing internal communications and correspondence.
Educated staff on software functionality with special emphasis in communication tools, job specific and scheduling technology.
Coordinated implementation of people-related services, policies and programs through departmental staff.
Worked alongside unit managers to deploy new training strategies.
Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
10/2020 to 03/2021
COVID Response SpecialistDepartment Of Defense – , ,
Supported care objectives by devising and implementing effective structures to facilitate Senior Healthcare Facility's bi-weekly testing, vaccination, and reporting related to COVID-19 for up to 400 staff and residents.
Maintained current understanding of local, state, and federal guidelines for institutional COVID-19 procedures.
Report individual COVID-19 test results to Howard County and Organization's Parent company, staff, and residents.
Built and strengthened relationships with area governments, departments, and agencies.
Offered friendly and efficient service to all customers, handling challenging situations with ease.
Handled day-to-day running of COVID Response Program, ensuring high levels of productivity and progression.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Prepared variety of different written communications, reports, and documents to ensure smooth operations.
{Salesforce} hardware proficiency
Maintain optimal levels of PPE as per CDC and State of Maryland regulation
Worked closely with Executive Director to maintain optimum levels of communication to effectively and efficiently complete projects.
07/2010 to 10/2020
Business Operations ManagerPRCST, Inc. (Hospitality Management) – , ,
Facilitated HR operations, which included strategic workforce planning, performance management, staffing and administration of benefits.
Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
Evaluated financial statements and daily reports to monitor cash flow performance to devise solutions for improvement and cost reduction.
Acted as liaison between multiple departments to support operational productivity and represent corporation.
Maintained consistent dynamic atmosphere with enthusiasm and purpose to enhance customer experience and satisfaction.
Led development of business operation processes and policies for $4 million in business.
Created and implemented escalation procedures to efficiently and successfully resolve time-sensitive issues.
Provided extensive training to newly hired employees and explained corporate policies and processes, helping to educate each on job duties and daily tasks.
Hired, trained and coached team members on point-of-sale systems, company policy and procedures and customer service.
Collaborated with business partners to achieve consistency with departmental policies and standards including approval of operational processes.
Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
Demonstrated excellent network and relationship building with both external and internal customers.
Provided leadership, direction and strategic planning for business unit operations, including labor management, training and process flow, employee engagement and retention, quality, business system demand management and business transformation.
07/2008 to 07/2010
Financial Management TechnicianUnited States Air Force – , ,
Oversaw cash management processes, including enhancing company's overall visibility and predicting future cash flows.
Directed finances in compliance with generally accepted accounting principles, tax and state and federal regulations.
Supported unit managers in financial issues such as procuring payment, entitlements and reimbursements.
Prepared operational and risk reports detailing financial metrics to help management make proactive decisions.
Interviewed average of 20 departing personnel per month and provided expert financial advice on educational, post-military and civilian opportunities.
Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
Advised department heads on budget concerns and mentored managers on budget maintenance and financial controls.
Education
Expected in 2011
Master's Degree: Administration Central Michigan University - Mount Pleasant, MI GPA:
Expected in 10/2010
Associate of Applied Science: Financial Management Community College of The Air Force - Nebraska, GPA:
Expected in 05/2008
Bachelor's Degree: Communications University Of The Virgin Islands - Charlotte Amalie, VI GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
