Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Knowledgeable about maintaining organized inventories and handling custodial requirements of gym, and grocery buildings, including bathrooms, work spaces and customer areas. Experienced team player with strong service record, good organizational skills and efficient approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Skilled cleaning team member bringing more than 3 years of experience in consistently dirty environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Multilingual individual with team-oriented nature and expertise to handle diverse tasks, including checking shipments and processing customer payments. Positive and upbeat communicator dedicated to customer satisfaction. Proficient in keeping stock current, organized and properly identified to promote sales. Organized experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor. Effective Champion's Gym with 2 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas. Flexible CSR with 3 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients. Friendly, and efficient devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Amicable call center professional with ability to thrive in fast-paced customer service settings. Offering exceptional strengths in mediating upset customers, and knowledge of CSR call programs. Personable and dedicated Customer Service Representative with extensive experience in call service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Outgoing CSR with 1 year of experience in customer service. Skilled at closing sales, answering questions quickly and handling rough issues professionally. Trained in call service programs use with extensive knowledge of Area of expertise. Hardworking employee accustomed to fast-paced call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in CSR, and hard labor standards and best practices. Results-driven leveraging years of proven skills in establishing strong rapport with clients. Highly-knowledgeable in technology offerings. Collaborative team player diligent about contributing to achievement of group goals. Dedicated CSR talented at processing high volumes of error-free transactions and meeting departmental goals. Offers years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations.

  • Cash register operations
  • Drawer management
  • Product upselling
  • Refund handling
  • Cash drawer management
  • Store merchandise stocking
  • Cleanliness
  • Heavy lifting
  • Report creation
  • Credit card payment processing
  • Adaptive team player
  • Customer Serivce regulations knowledge
  • Call Center Operations
  • Stockroom procedures
  • Inbound and Outbound Calling
  • Retail sales customer service
  • High-energy attitude
  • Clerical support
  • Problem-solving abilities
  • Customer relations
  • Product organization
  • Promotional support
  • Conflict mediation
  • Route management
  • Schedule mastery
  • Store maintenance
  • In-store support
  • Process optimization
  • Business development understanding
01/2021 to 07/2021
Covid-19 CSR Wegmans Food Markets, Inc. Dickson City, PA,
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Answered many inbound calls per day and directed to individuals or departments.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Answered customer questions and addressed concerns, resulting in high reduction in complaint calls.
01/2020 to 01/2021
Dairy Associate Kroger City, STATE,
  • Greeted customers and assisted with locating products in store, establishing friendly and helpful relationships to achieve seamless shopping experience.
  • Completed company training on use of standard inventory software, register operation and department maintenance procedures.
  • Practiced good company representation procedures, interacting with customers with friendly and professional demeanor to build customer loyalty.
  • Followed standard operating procedures for regularly checking expiration dates and inventory levels on merchandise, notifying supervisors of inventory needing disposal or reordering.
  • Interacted with associates in other departments to take over assisting customers with dairy needs.
  • Rotated dairy inventory during restocking, checking expiration dates and placing items nearing expiration at front of shelves to prevent loss of inventory.
  • Swept and mopped floors at store closing and in response to product spills and other accidents potentially contaminating department and posing risk to consumer health.
  • Attended company training programs to understand and implement safe food storage procedures and standard sanitary requirements.
  • Maintained proper organization of shelves during stocking, throughout shift and at store close to return misplaced merchandise to proper display locations.
  • Sanitized desks and wiped down high-touch areas to avoid germ spread and illness.
  • Addressed customer questions and explained key information about newly stocked dairy offerings.
  • Prioritized job duties, delegating tasks to team of department employees.
  • Pulled out of date products from shelves and cases, disposing of items in proper bins.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Stocked and rotated products, supplies and paper goods to optimize freshness.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
06/2018 to 10/2019
Customer Service Cashier/Retail Sales Associate Champions Gym & Fitness City, STATE,
  • Handled approximately 30-60 daily credit and cash transactions for customers with accuracy and speed.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
Education and Training
Expected in 04/2021
High School Diploma:
Texas Virtual At Hallsville TVAH - Online Schooling,
  • Customer Service Representative Certificate

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School Attended

  • Texas Virtual At Hallsville TVAH

Job Titles Held:

  • Covid-19 CSR
  • Dairy Associate
  • Customer Service Cashier/Retail Sales Associate


  • High School Diploma

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