Knowledgeable and dedicated to patient care, community healthcare, and social welfare. Resourceful and collaborative with extensive knowledge of maintaining professional relationships, keeping detailed records and promoting excellence in community interactions.
Responsible for assisting the Local Health Department (Robeson and surrounding counties) with various administrative tasked associated with the COVID-19 vaccination process.
Schedule vaccination appointments as directed by LHDs.
Prepare registration packets, patient education forms, and other forms supplied by LHDs.
Scanning or entering forms into LHD or DHHS systems.
Support vaccine clinic logistics such as the collection of health history.
Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
Performed record keeping by logging client information within secure contact-tracing software.
Lent daily assessment of health screen and symptom data.
Provided educational and informational resources regarding isolation policies and quarantine measures.
Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
Notified and interviewed individuals to ascertain novel coronavirus exposure level.
Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
Medical Office Assistant, 09/2016 - 07/2017 Gms – Duluth, MN,
Daily high-volume phone calls were all handled in a timely manner.
Traveled to clinics within the Southeastern network.
Emails regarding both hospital and physician billing related questions, responds to patient/ guarantor inquiries.
Verified and submitted medicine requests, refills and/or collected messages to relay to providers.
Liaison between nurse and the physician.
Identify and acknowledge medical terminology and procedures.
Demonstrated excellent patient service and rapport.
Verified patient insurance via internal platforms.
Scheduled, rescheduled and handled cancelled appointments for patients.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Reviewed and sent medical records to other physicians upon request.
Received, recorded and filed medical payments by check, cash and credit card.
Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
Scheduled appointments for doctor visits and procedures using desktop calendar software.
Pulled charts and prepared for nurse and doctor assessment.
Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues.
Called and faxed pharmacies to submit prescriptions and refills.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Aided with prescription refill requests.
Scheduled surgeries for multiple surgeons and booked operating rooms.
Customer Service Representative, 04/2012 - 10/2013 AT&T Mobility, Inc – City, STATE,
Handle customer service calls ranging from billing and payments to plan changes and upgrades.
Offer solutions and resolve technical issues.
Work to transition each call to a sales opportunity.
Work to meet daily and monthly sales goals.
Deliver personalized recommendations of AT&T products and services.
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Processed payments and returns with accuracy and efficiency.
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Delivered prompt service to prioritize customer needs.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer needs through competent customer service and prompt problem-solving.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Education
Graduate: , Expected in - Robeson County Early College High School - Lumberton, NC GPA:
Bachelor of Arts: Sociology, Expected in 05/2024 - University of North Carolina At Pembroke - Pembroke, NC GPA:
Accomplishments
Collaborated with team of ten in the development of COVID-19 Vaccine clinic.
Used Microsoft Excel to develop inventory tracking spreadsheets.
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