coord student support programs and engagement resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Experienced Higher Education professional with a 17-year track record of administering servant leadership to support student success. Proven ability to collaborate positively with faculty, staff, and administrators to develop responsive programs and services. Dedicated to achieving results through strategic planning, assessing new partnerships, and outreach efforts as the Director of MESA, with a focus on building and maintaining high-quality services and opportunities.

  • Excellent communication and interpersonal skills, able to build strong relationships with colleagues, stakeholders, and clients.
  • Highly motivated, flexible, adaptable, and service-oriented, able to thrive in fast-paced and changing environments.
  • Proficient in project planning, including defining objectives, timelines, and resources, and tracking progress to achieve desired outcomes.
  • Strong analytical skills, able to collect, analyze, and interpret data to inform decision-making and problem-solving.
  • Excellent time management skills, able to prioritize tasks, manage competing demands, and meet deadlines effectively.
  • Experienced in team management, including recruitment, training, performance evaluation, and coaching, to foster a collaborative and high-performing team culture.
  • Skilled in annual budget development, able to develop and manage budgets that align with strategic priorities and operational needs.
  • Proficient in event planning and execution, including logistics, marketing, vendor management, and attendee engagement, to ensure successful outcomes and positive experiences.
  • Strong creative vision, able to generate innovative ideas and concepts, and translate them into effective visual and written communication materials.
  • Advanced knowledge of various software and tools, including Brown Act, Robert's Rules of Order, Microsoft Office Suite, Microsoft Teams, SharePoint Intranet, Ellucian Colleague, Canvas, BoardDocs, Zoom, Civitas Inspire Advisor, Maxient, Adobe Creative Studio, Screencast-o-Matic, Canva, Hubspot, Video Editing with ‘iMovie’ and Movie Maker for Windows, Eventbrite, LiveWhale, and Social Media Platforms: Meta Business Suite, Facebook, YouTube, Instagram, & Twitter.
Coord. Student Support Programs and Engagement, 01/2021 - Current
West Hills College City, STATE,
  • Manage and oversee Student Ambassadors and other assigned personnel, providing work direction and training.
  • Coordinate and supervise Student Engagement Support Programs and Student Union operations.
  • Administer leadership education, service learning, civic engagement, and community service programs.
  • Develop, plan, and implement outreach activities to engage with various community organizations.
  • Assess new partnerships and opportunities to increase outreach efforts.
  • Coordinate and facilitate activities and programs to develop skills in student leaders.
  • Organize and coordinate student activities and support programs addressing students' basic needs.
  • Serve as Basic Needs Coordinator, overseeing the operations of the Golden Eagle Food Pantry.
  • Monitor and reconcile the annual budget, record expenses, and provide status updates.
  • Update and prepare documents relevant to assigned area, including internal and external marketing. Assist in research and data analysis for assessing program effectiveness.
  • Advise the Associated Student Government Executive Board and train faculty advisors to support and develop student clubs on campus.
  • Manage and lead Student Organizations ensuring compliance of Ed Code, ASB Operations, District, Local, State, and Fiscal policies and procedures.
  • Plan, coordinate, and evaluate program activities and accomplishments, including recruitment/outreach activities, academic excellence workshops, and special student services.
  • Provide mentorship, coaching, and support for students.
  • Promote public relations and partnership enhancement activities.
Administrative Assistant / MAA Coordinator, 11/2013 - 12/2020
West Hills College City, STATE,
  • Provided technical and specialized support to the President and managed administrative tasks.
  • Organized and executed successful campus events and outreach activities.
  • Coordinated and facilitated cross-departmental training sessions and encouraged collaboration among campus activities.
  • Liaised with local non-profit organizations to recruit student volunteers and secure public speaking engagements.
  • Ensured compliance with District policies and researched State regulations for local implementation.
  • Developed and published materials that supported student activities and leadership development.
  • Conducted surveys related to employee satisfaction and professional development activities
  • Participated in strategic planning and managed tasks with college-wide impact.
  • Prepared complex correspondence and documents.
  • Supervised and trained student assistants and participated in employee selection.
  • Managed the School-Based Medi-Cal Administrative Activities (SMAA) program and coordinated its policies and procedures with District personnel.
  • Monitored participation in the Time Study program to maintain compliance requirements.
Senior Secretary to the VP of Educational Services, 11/2005 - 10/2013
West Hills College City, STATE,
  • Assisted the Vice President of Educational Services by providing technical, secretarial, and administrative support duties.
  • Facilitated the onboarding process for newly hired adjunct faculty and prepared materials needed for their teaching assignment.
  • Managed volunteer applications for service-learning experiences on campus.
  • Coordinated educational service workshops, presentations, adjunct faculty orientation, and professional development activities.
  • Collected, compiled, and reviewed statistical and narrative data for regular and special reports for State and County offices, administrators, and public agencies; maintained a variety of records and files.
  • Managed course offerings, classroom scheduling, and facilities.
  • Participated in campus committees and meetings, prepared agendas and minutes.
  • Maintained confidential records and information; ordered and maintained office and related supplies; prepared budget records, ledgers, and files for annual budget development.
  • Supervised and managed clerical personnel and student support assistants; coordinated the hiring process for various positions.
  • Monitored annual budgets and accounts, processed financial items such as time cards, expense transfers, and purchase orders, and conducted research to address retention challenges and successes.
Education and Training
MBA: Human Resource Management, Expected in
University of Phoenix - ,
Status -
Bachelors of Science: Business Administration, Expected in
University of Phoenix - ,
Status -
Associate of Arts: Business Administration, Expected in
West Hills College - Lemoore,
Status -

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Resume Overview

School Attended

  • University of Phoenix
  • University of Phoenix
  • West Hills College

Job Titles Held:

  • Coord. Student Support Programs and Engagement
  • Administrative Assistant / MAA Coordinator
  • Senior Secretary to the VP of Educational Services


  • MBA
  • Bachelors of Science
  • Associate of Arts

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