Coord Student Support Programs And Engagement resume example with 17+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Motivated professional with 17 years' of service in Higher Education, administering servant leadership and demonstrating commitment to excellence. Recognized for exemplary customer service and team collaboration. Dependable and detail-oriented to manage multiple tasks and priorities. Committed to achieving results through strategic planning, professional relationship building, and delivering team leadership to business operations.

  • Excellent interpersonal and communication skills
  • Highly motivated, flexible, adaptable, and service-oriented
  • Project Planning
  • Analytical
  • Time Management
  • Team Management
  • Annual Budget Development
  • Event Planning and Execution
  • Strong Creative Vision
  • Advanced Knowledge of Brown Act, Robert's Rules of Order, Microsoft Office Suite, Microsoft Teams, SharePoint Intranet, Ellucian Colleague, Canvas, BoardDocs, Zoom, Civitas Inspire Advisor, Maxient, Adobe Creative Studio, Screencast-o-Matic, Canva, Hubspot, Video Editing with ‘iMovie’ and Movie Maker for Windows, Eventbrite, LiveWhale, Omni CMS, Social Media Platforms: Meta Business Suite, Facebook, YouTube, Instagram, Twitter
01/2021 to Current
Coord. Student Support Programs and Engagement West Hills College City, STATE,
  • Onboard, supervise, train, and provide work direction to Student Ambassadors and other personnel as assigned
  • Coordinates and supervises the work of the Student Engagement Support Programs and operations of the Student Union
  • Administer leadership education, service learning, civic engagement, and community service program experiences for students
  • Work with outside businesses and community-based organizations to coordinate service-learning and volunteer experiences to support college outreach work
  • Develop, plan, and implement outreach activities for campus engagement with various community organizations
  • Assess new partnerships and opportunities with community organizations to provide support, training, resources, and services to to increase outreach efforts
  • Advise, plan, organize, and facilitate activities and programs to develop skills in student leaders such as entertainment, cultural and civic events, team building and experiences to practice learned skills
  • Organize and coordinate student activities; coordinate support programs that address students' basic needs such as food, housing, and transportation; Interact with community partners to engage student participants in social service, public health and mental health efforts
  • As the designated Basic Needs Coordinator, oversees the operations of the Golden Eagle Food Pantry. Coordinates food distributions and food donations. Solicits for continued support and partnerships within the community
  • Track assigned college annual budget by monitoring and reconciling various accounts and statements; record expenses, run and provide status updates utilizing various statistical reports; identify and analyze discrepancies and errors and advise administrator related to necessary corrections
  • Update, prepare, and coordinate documents relevant to assigned area; Internal and external marketing by creating interactive materials such as newsletters, updating social intranet, social media, creating videos, PowerPoint presentations to advertise, share information, and engage the campus community of our products and services
  • Assist in various means of research, compile and analyze data for assessing program and institutional effectiveness
  • Serve as the Advisor to the Associated Student Government Executive Board and advises on the process of identifying, planning and implementing successful and well-attended educational, social, and cultural activities for students
  • Train faculty advisors to support and develop student clubs on campus
11/2013 to 12/2020
Administrative Assistant / MAA Coordinator West Hills College City, STATE,
  • Assisted the President by performing a variety of technical and specialized duties for the overall operation of the campus; assisted and relieved the President of administrative detail
  • Planned, organized, facilitated and promoted successful and well-attended campus events and outreach activities related to student support, success, and retention
  • Developed, coordinated and presented support staff cross-departmental training sessions, mentorship, technical support of meeting facilitation and governance software and encourage networking and collaboration of campus activities
  • Communicated with local nonprofit organizations for the recruiting of student volunteers, connect students to volunteer opportunities on campus, requested Alumni and student volunteers for public speaking engagements
  • Supported campus constituents in governance processes and protocols, interpreting and upholding the District policies and procedures, apply rules and regulations as appropriate, and research State regulations for local implementation
  • Developed and produced information materials and publications that supported student activities and leadership development and followed up on ideas and the processes that result in well-executed activities
  • Developed and conducted periodic surveys related to employee satisfaction and activities, programs and outcomes derived from professional development activities and events
  • Organized participatory governance meetings, participated in strategic planning, and completed tasks that have a college-wide impact, such as program review, accreditation, safety, facilities, and assessment
  • Drafted correspondence and other documents of a complex nature
  • Onboarded, supervised, train, and provided work direction to student assistants and other personnel as assigned; participated in the employee selection process as assigned
  • Managed the School-Based Medi-Cal Administrative Activities (SMAA) program that has helped fund the Maxient student case management database
  • Coordinated the dissemination of SMAA policies and procedures to 44 District Personnel
  • Monitored Time Study Participants participation, ensuring all forms are completed and returned timely to maintain program response compliance requirements
11/2005 to 10/2013
Senior Secretary to the VP of Educational Services West Hills College City, STATE,
  • Performed a variety of technical, secretarial, and administrative support duties for the Vice President of Educational Services
  • Onboarded and prepared newly hired adjunct faculty with the materials needed for their teaching assignment
  • Processed volunteer applications for service-learning experiences on campus
  • Coordinated educational service workshops, presentations, adjunct faculty orientation, and professional development activities
  • Collected and compiled statistical and narrative data and complete research projects as assigned; assist in the preparation of regular and special reports for State and County offices, administrators, and public agencies; maintained a variety of records and files; Reviewed records, reports, and other data for accuracy, completeness, and compliance with established standards
  • Maintained course offerings; managed classroom scheduling and facilities
  • Served as a unique voice on various campus committees and meetings, while preparing agendas and minutes
  • Maintained a variety of complex records, logs, lists, and files including materials of a confidential nature; maintained the confidentiality of records and information; transmitted the information as appropriate
  • Maintained and order office and related supplies; maintained budget records, ledgers, and files; prepared the information needed for annual budget development
  • Trained, supervised, and managed clerical personal as assigned; Supervised, managed, and lead student support assistants and other personal as assigned; Coordinated the hiring process for various positions
  • Monitored annual budgets and accounts and processed time cards, expense transfers, purchase orders, and other financial items; engaged in research to address challenges and successes with retention, prepared, and input data and budgetary information for preparation of assigned budget
Education and Training
Expected in
MBA: Human Resource Management
University of Phoenix - ,
Expected in
Bachelors of Science: Business Administration
University of Phoenix - ,
Expected in
Associate of Arts: Business Administration
West Hills College - Lemoore,

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Resume Overview

School Attended

  • University of Phoenix
  • University of Phoenix
  • West Hills College

Job Titles Held:

  • Coord. Student Support Programs and Engagement
  • Administrative Assistant / MAA Coordinator
  • Senior Secretary to the VP of Educational Services


  • MBA
  • Bachelors of Science
  • Associate of Arts

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