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Cook, CSR Resume Example

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COOK, CSR
Skills
  • Dish preparation
  • Contemporary sauce work
  • Focused and disciplined
  • Food handlers card
  • Cleaning and organization
  • Stocking supplies
  • Stocking ingredients
  • Senior leadership support
  • Customer service
  • High-energy attitude
  • Store maintenance
  • Operating fryers and grills
  • In-store support
  • Kitchen equipment cleaning
  • Inventory control
  • Time Management
  • Patience
Education and Training
04/2020
High School Diploma
Legacy High SchoolMarysville, WA
Activities and Honors
  • Honor Roll Student - GPA of 3.8
  • Executive board vice president (2019-2020)
Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Organized cashier aiming to fulfill fast food role within dynamic team. Excellent skills in customer service and sales with high attention to detail.

Experience
Cook, CSRDairy Queen | Marysville, WA06/2018 - Current
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Educated customers on product and service offerings.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Sales AssociateNorthface | Marysville, Washington11/2019 - 01/2020
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Negotiated and closed deals with minimal oversight.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Offered product and service consultations and employed upselling techniques.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Educated customers on product and service offerings.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Sales AssociateJCPenny | Marysville, Washington05/2019 - 08/2019
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Educated customers on product and service offerings.
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
WaitressGolden Corral | Marysville, Washington03/2018 - 06/2018
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Partnered with team members to efficiently serve food and beverages.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
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Resume Overview

Companies Worked For:

  • Dairy Queen
  • Northface
  • JCPenny
  • Golden Corral

School Attended

  • Legacy High School

Job Titles Held:

  • Cook, CSR
  • Sales Associate
  • Waitress

Degrees

  • High School Diploma

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