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Contact Tracer Resume Example

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CONTACT TRACER
Professional Summary

Enthusiastic Contact Tracer eager to shift gears into Program Support to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of good work ethic and a positive attitude being important. Motivated to learn, grow and excel in CCTC .

Work History
CCTC. Asheville, NCContact Tracer | 07/2020 - Current
  • Offered assistance to contacts, assessing needs and maintaining current knowledge of consumer preferences.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Educated contacts on how to use company systems, complete forms and obtain desired services.
  • Evaluated contact information to explore issues, develop potential solutions and maintain high-quality service.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Answered customer questions regarding state quarantine and isolation recommendations and testing.
East Coast Migrant Head Start Project . Hendersonville, NCBilingual Early Head Start Teacher | 06/2018 - 11/2018
  • Enhanced two-year-old students understanding of rules, safety and behavioral guidelines and disciplinary protocols by redesigning and simplifying them.
  • Taught many necessary skills to class of 8 students through organizing and leading developmentally appropriate activities.
  • Promoted sensory development by providing access to different textures.
  • Used Teaching Standards Gold to document behavioral, emotional, academic and social growth of over 8 students.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Vision Source LP. Asheville, NCBilingual Optician | 09/2017 - 07/2018
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Contacted patients when eyeglasses or contact lenses arrived in store and used Revolution to assist with final fitting.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Recorded pupillary measures accurately and placed orders with eyeglass manufacturers.
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Educated clients about how to adapt to, wear and care for eyeglasses.
  • Managed check-in and check-out procedures, verified patient information and submitted lens orders.
Planet Ballroom. Asheville, NCDance Instructor | 10/2016 - 08/2017
  • Provided one-on-one instruction to students by appointment.
  • Planned and oversaw group, couples and individual dance performances.
  • Worked in team-based environment to uphold quality and continuity of service to all clients.
  • Maintained daily student records and evaluated student progress.
  • Facilitated group sessions and provided one-on-one support.
  • Taught groups of up to 9 couples, with particular focus on Ballroom, Swing and Latin styles.
  • Performed at company events as professional dancer and in company competitions.
Skills
  • Spanish fluency
  • Persuasive communication style
  • Effective leader
  • Customer service experience
Education
Berea CollegeBerea, KY05/2014Bachelor of Arts: English Composition
  • Graduated with 3.6 GPA
  • Dean's List All semesters
  • Minored in Spanish
  • Graduated cum laude
  • Received English Departmental Award
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Resume Overview

Companies Worked For:

  • CCTC
  • East Coast Migrant Head Start Project
  • Vision Source LP
  • Planet Ballroom

School Attended

  • Berea College

Job Titles Held:

  • Contact Tracer
  • Bilingual Early Head Start Teacher
  • Bilingual Optician
  • Dance Instructor

Degrees

  • Bachelor of Arts : English Composition

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