LiveCareer-Resume

consumer support specialist resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Effective problem solver, able to assess needs and identify solutions
  • Strong written, verbal, and interpersonal skills for effective communication and documentation
  • Greenway Prime Suite EHR; Microsoft Office Applications - Word, Excel, and PowerPoint; Typing Speed: 41 WPM.
  • KEY QUALIFICATIONS
  • Accounting, Payroll, and Banking Systems
  • Healthcare Law
  • HIPAA Compliance
  • Charting
  • Filing
  • Processing Co-Payments
  • Human Resource Management
  • Organizational Improvements
  • Appointment Scheduling
  • Insurance Billing Procedures
  • CMS1450
  • UB04
  • CMS1500
  • Healthcare Claim Cycle
  • Insurance Verification
  • Interpersonal Professional Communications
  • Business Office Operations
  • Medical Office Procedures
  • Practice Structure
  • Medical Practice Management Systems
  • Leadership & Management
  • Medical Terminology
  • Anatomy & Physiology
  • Accounting, Content, Leadership skills, Personnel management, Professional writing
  • Accounting systems, Critical thinking, Law, Physiology
  • American Sign Language, Clients, Loss prevention, Policies
  • Anatomy, Customer service, Prepare meals, Prime
  • Banking, Data entry, Medical Terminology, Problem solver
  • Benefits, Delivery, Excel, Quality
  • Billing, Documentation, Microsoft Office Applications, Research
  • Call center, Filing, Office, Retail
  • CMS, Healthcare management, PowerPoint, Sales
  • Communications skills, Human Resource Management, Word, Scheduling
  • Interpersonal, Instruction, Organizational, Telephone
  • Interpersonal skills, Insurance, Patient care, Typing Speed
  • Computer applications, Leadership, Payroll, Written
  • Troubleshooting proficiency
Education and Training
Ultimate Medical Academy , Expected in 2019 Associate of Science Degree : Healthcare Management - GPA : Fully accredited, accelerated program providing instruction in healthcare management, leadership skills, business office operations, computer applications, healthcare delivery, and accounting systems. Program content includes personnel management, customer service, employee benefits, and adherence to healthcare laws, regulations, and ethics. Research, professional writing, critical thinking, and communications skills are emphasized throughout the program.
Harlem High School Harlem, GA Expected in 05/2010 High School Diploma : - GPA :
Ashford University San Diego, CA Expected in 05/2022 Bachelor of Science : Healthcare Management - GPA :
Experience
Pnc Financial Services Group, Inc. - Consumer Support Specialist
Point Pleasant, NJ, 12/2019 - 03/2020
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
  • Stored copies of completed returns and related documents according to company procedures and business regulations.
  • Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
  • Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
Premium Waters Inc. - Personal Care Assistant/Caregiver
Fort Worth, TX, 09/2017 - 10/2019
  • Maintain a safe, secure, and healthy environment.
  • Assist with activities of daily living, personal hygiene, mobility, and feeding.
  • Handle light housekeeping duties, prepare meals, and transport to locations outside the home.
  • Complete daily logs documenting patient condition and activities and any changes to patient care plan.
  • Engage individuals in activities and sensory stimulation to encourage positive reactions.
  • Help facilitate and contribute to a positive environment to enhance clients' quality of life.
  • Administer patients medication.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Teleperformance - Customer Service /Project
City, STATE, 12/2018 - 01/2019
  • Performed data entry, managed telephone work, and provided high quality customer service in call center setting.
  • Provided individualized sales and customer service.
  • Ensured that customers were assisted properly and that all their questions and concerns were addressed while adhering to company guidelines and policies.
  • Effectively communicated all information with customers.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Sitel - Customer Service Representative
City, STATE, 06/2017 - 11/2017
  • Performed data entry, managed telephone work, and provided high quality customer service in call center setting.
  • Provided individualized sales and customer service.
  • Ensured that customers were assisted properly and that all their questions and concerns were addressed while adhering to company guidelines and policies.
  • Effectively communicated all information with customers.
Activities and Honors
Customer service oriented professional with 2+ years of healthcare industry experience. Capable of multi-tasking and prioritizing workloads to ensure timely delivery. Maintains courteous and professional working relationships with employees at all levels of the organization. Accustomed to handling information that is sensitive and confidential.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Ultimate Medical Academy
  • Harlem High School
  • Ashford University

Job Titles Held:

  • Consumer Support Specialist
  • Personal Care Assistant/Caregiver
  • Customer Service /Project
  • Customer Service Representative

Degrees

  • Associate of Science Degree
  • High School Diploma
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: